Wellabe

Senior Sales Support Specialist

Wellabe

part-time

Posted on:

Location Type: Hybrid

Location: Des Moines • Iowa • 🇺🇸 United States

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Job Level

Senior

About the role

  • Provide support to Sales force and department including generating and reconciling reports, onboarding agents
  • Manage and/or monitor the onboarding process of agents including resolving contracts with partner carriers
  • Provide customer service to agents by responding to questions, providing information, resolving issues
  • Develops, reconciles, compiles, and distributes reports including consolidating multiple partner carrier reports
  • Responsible for reviewing and identifying carrier communications and communicating with distribution(s)
  • Ensures compliance and documentation is accurate by reviewing and assessing gaps
  • Manage quality assurance process including pulling, listening, and scoring calls based on defined criteria
  • Continually monitors the status of submitted applications to ensure efficient processing
  • Plans, coordinates, and executes administrative projects to support the business

Requirements

  • High school diploma or equivalent
  • 3+ years' experience in customer service, sales/sales support or related field OR Bachelor's degree in business or related field
  • Experience working with MS Office products of Excel, Word and PowerPoint
  • Sales support, customer service, and/or insurance industry experience or knowledge, a plus.
Benefits
  • Hybrid availability
  • 401(k) with generous, full vested company match
  • Health insurance
  • Paid time off, holidays
  • Volunteer time off
  • Lifestyle Spending Account (LSA)
  • Paternal leave
  • Legal insurance
  • EAP
  • Travel accident insurance
  • Growth opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
report generationreport reconciliationcustomer servicequality assuranceadministrative project management
Soft skills
communicationproblem-solvingorganizational skillsattention to detail
Certifications
high school diplomaBachelor's degree