Senior Manager, EXO & Logistics QA
Wella Company
full-time
Posted on:
Location Type: Hybrid
Location: Morris Plains • New Jersey • United States
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Salary
💰 $0 per year
Job Level
About the role
- Provides regional leadership for all Quality activities across Third Party Manufacturers (TPMs) and the logistics network in the Americas
- Ensures compliance with Cosmetic GMP, regulatory requirements, and Wella Quality Standards through robust governance, audits, capability building, and cross‑functional influence
- Leads and develops the External Operations Quality Team with 3 direct and 1 indirect team members
- Monitors and governs regulatory compliance and operational performance of TPMs
- Conducts and approves QA audits at TPMs; ensures timely closure and effectiveness of CAPAs
- Manages and approves product inspections and the batch release process in SAP
- Owns nonconformance management and complaint investigations with TPMs and internal Wella functions
- Leads CAPA governance, tracking actions through to effectiveness verification
- Drives cross-functional quality projects (test method upgrades, process changes, new product qualification and new TPM onboarding)
- Analyzes monthly quality KPIs and implement structured continuous improvement plans
- Ensures product quality through the distribution network
- Builds quality capabilities in Distribution Centers (DCs) and Customization Centers (CCs)
- Approves and validates co-packing/manipulation activities for compliance with Wella quality and regulatory standards
- Ensures full traceability across the distribution network and leads incident blocking, quarantine, and reconciliation of blocked stock
- Drives harmonization and capability-building initiatives across logistics partners
- Conducts DC/CC audits and monitors CAPA closure and effectiveness
- Analyzes monthly quality KPIs and implement structured continuous improvement plans
Requirements
- 6+ years of experience in Quality within cosmetics, personal care, or consumer goods
- Experience with OTC drugs or Food Supplements is a plus
- Bachelor’s degree in Chemistry or related technical field
- Strong knowledge of Cosmetic GMP, FDA regulations, and quality standards
- Experience in TPM and DC/CCs audits
- Demonstrated people leadership (direct or matrix)
- Willingness to travel up to 20 % (primarily within Americas)
- Strong project management and stakeholder management skills
- Proficiency in SAP and Microsoft Office
Benefits
- health insurance
- life and disability insurance
- 401(k) retirement plan
- paid holidays
- paid time off (PTO)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Quality AssuranceCosmetic GMPregulatory complianceCAPA managementproduct inspectionsbatch release processcontinuous improvementquality KPIsauditingnonconformance management
Soft Skills
people leadershipproject managementstakeholder managementcross-functional influenceanalytical skillscommunication skillsteam developmentgovernancecapability buildingincident management