Wella Company

Regional IT Manager

Wella Company

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • 🇺🇸 United States

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Salary

💰 $110,000 - $145,000 per year

Job Level

Mid-LevelSenior

Tech Stack

ITSMServiceNow

About the role

  • IT Service Delivery Single Point of Contact across 3 US & Canada offices as well as a number of smaller consumer facing Wella Studios
  • Single point of contact for C-Suite Executive team support based in NY Head Office
  • Management of NA IT budget and 3 resources
  • Resolve IT service incidents & requests in a timely manner
  • Provide technical assistance across NA Region for all services covered within Workplace Services, namely: Modern Workplace, Collaboration Technology, End User Computing, Service Desk, Local IT Site Support, Hands & Eyes (VC Rooms, Wifi/Networking, Comms Rooms….)
  • C-Suite VIP Support
  • Mobiles & Telephony
  • Printing
  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners
  • Running IT project “last mile” project activity as a local presence and extension of the wider Global IT team (e.g. Hardware refresh, Office renovation / moves.

Requirements

  • Strong Customer service skills working with users who may not be digitally aware
  • Experience working in a day-to-day basis with C-Suite and their Executive Assistants on technical support matters directly in person as well as remotely.
  • Organised when it comes to managing and prioritising technical activities
  • Effective communication skills with end users when global messages need to be cascaded locally to the region & sites.
  • Deep understanding of Microsoft Office 365 Suite
  • Previous working experience in IT management for 5-10 years
  • Remotely managing teams of 5 or more staff in technical support roles.
  • Degree in Computer Science or Management Information Systems
  • Previous experience in supporting and troubleshooting Lenova / Dell hardware, Macbooks, iPhone and iPads required.
  • In depth knowledge of Windows, Mac OS, Microsoft Office 365, AD, and other desktop related technologies.
  • ITSM tools (ServiceNow or similar)
  • Ability to problem solve and make design decisions based on analytics.
  • Experience working in a team that is part of a larger global IT organization with peers located across multiple time-zones who you need to collaborate with on a daily basis
  • Working with outsourced service providers to delivery end user support services smoothly and seamlessly.
Benefits
  • health insurance
  • life and disability insurance
  • 401(k) retirement plan
  • paid holidays
  • paid time off (PTO)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT service deliverytechnical assistanceMicrosoft Office 365Lenovo hardware supportDell hardware supportMacBook supportiPhone supportiPad supportWindowsMac OS
Soft skills
customer serviceorganizational skillseffective communicationproblem solvingteam managementprioritizationcollaborationsupport for C-Suiteadaptabilityinterpersonal skills
Certifications
degree in Computer Sciencedegree in Management Information Systems