Lead Medical Assistant

Welby Health

Lead Medical Assistant managing patient cases and team performance at Welby Health. Overseeing patient care while providing leadership and development for the Medical Assistant team.

Posted 7/2/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $54,000 - $68,000 per yearWebsite

About the role

Key responsibilities & impact

Manage an assigned patient panel supporting Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) enrollment and engagement, consistently meeting or exceeding outreach, conversion, and monthly patient touchpoint objectives
Complete timely, accurate, and compliant documentation in accordance with Welby Health policies, clinical protocols, and applicable program billing requirements
Model the high standards of outreach quality, professionalism, and patient-first service expected of all Medical Assistants
Monitor daily Medical Assistant productivity across outreach activity, enrollment performance, and documentation quality， proactively identifying performance trends and implementing corrective actions when metrics fall below expectations
Conduct regular one-on-one coaching sessions with each Medical Assistant, providing performance feedback that is directly aligned with operational data, key performance indicators, and program outcomes
Manage patient caseload distribution to optimize team capacity and operational efficiency, while escalating workload constraints or performance concerns to clinical leadership with documented action plans
Lead the onboarding and training of all newly hired Medical Assistants, ensuring successful integration into the team and achievement of expected productivity standards within the first thirty (30) days of employment
Develop, maintain, and continuously enhance Standard Operating Procedures (SOPs), training materials, and reference resources supporting Medical Assistant workflows and documentation standards
Identify individual and team-wide development opportunities and design targeted training initiatives to proactively address skill gaps and improve overall team performance
Partner with Human Resources throughout the recruitment process to establish hiring criteria, evaluate candidates, and provide hiring recommendations based on qualifications, competencies, and organizational culture alignment
Proactively identify staffing needs and communicate resource requirements to support timely recruitment efforts before operational gaps impact performance
Conduct periodic documentation audits to ensure compliance with organizational standards and deliver structured, actionable feedback that drives sustained quality improvement
Monitor team key performance indicators (KPIs) through performance dashboards and incorporate data-driven insights into coaching conversations, performance reviews, and team meetings
Ensure all Medical Assistants remain current on Welby Health clinical protocols, payer requirements, regulatory expectations, and program compliance standards
Analyze operational and clinical performance metrics to identify trends, evaluate team performance, and implement data-driven strategies that improve patient engagement, productivity, quality outcomes, and overall program performance.

Requirements

What you’ll need

Associate’s degree in a healthcare related field
Active and valid medical assistant (MA) certification in good standing
Approximately five (5) or more years of direct patient care experience in medical-surgical or home care
Exceptional written and verbal communication skills
Ability to work independently in a remote, technology-enabled environment
Strong organizational skills with attention to detail and follow-through
Demonstrated ability to interpret performance dashboards, analyze operational metrics, and hold team members accountable to established performance expectations.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Welby Health Website LinkedIn All Job Openings 51 - 200 employees 💰 $1.5M Seed Round on 2023-03 Welby Health offers digital tools to help patients become more involved in their healthcare journey. We are focused on helping patients and physicians improve outcomes relative to diabetes and hypertension through behavioral triggers with the patients. Through a combination of clinical and social data centered around the patient, we can generate a smarter care plan for our users centered around the total patient. Incorporating social and behavioral influencers along with clinical data from the EMR, and pushing back to the consumer in a very user-friendly way. We are here to transform healthcare by centering on the patient first, but also creating a valuable ecosystem for the physician as well. Lead Medical Assistant Job not on LinkedIn 🔥 3 minutes ago 🏄 California – Remote 💵 $54k - $68k / year ⏰ Full Time 🟠 Senior ✨ Medical Assistant Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage an assigned patient panel supporting Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) enrollment and engagement, consistently meeting or exceeding outreach, conversion, and monthly patient touchpoint objectives
Complete timely, accurate, and compliant documentation in accordance with Welby Health policies, clinical protocols, and applicable program billing requirements
Model the high standards of outreach quality, professionalism, and patient-first service expected of all Medical Assistants
Monitor daily Medical Assistant productivity across outreach activity, enrollment performance, and documentation quality， proactively identifying performance trends and implementing corrective actions when metrics fall below expectations
Conduct regular one-on-one coaching sessions with each Medical Assistant, providing performance feedback that is directly aligned with operational data, key performance indicators, and program outcomes
Manage patient caseload distribution to optimize team capacity and operational efficiency, while escalating workload constraints or performance concerns to clinical leadership with documented action plans
Lead the onboarding and training of all newly hired Medical Assistants, ensuring successful integration into the team and achievement of expected productivity standards within the first thirty (30) days of employment
Develop, maintain, and continuously enhance Standard Operating Procedures (SOPs), training materials, and reference resources supporting Medical Assistant workflows and documentation standards
Identify individual and team-wide development opportunities and design targeted training initiatives to proactively address skill gaps and improve overall team performance
Partner with Human Resources throughout the recruitment process to establish hiring criteria, evaluate candidates, and provide hiring recommendations based on qualifications, competencies, and organizational culture alignment
Proactively identify staffing needs and communicate resource requirements to support timely recruitment efforts before operational gaps impact performance
Conduct periodic documentation audits to ensure compliance with organizational standards and deliver structured, actionable feedback that drives sustained quality improvement
Monitor team key performance indicators (KPIs) through performance dashboards and incorporate data-driven insights into coaching conversations, performance reviews, and team meetings
Ensure all Medical Assistants remain current on Welby Health clinical protocols, payer requirements, regulatory expectations, and program compliance standards
Analyze operational and clinical performance metrics to identify trends, evaluate team performance, and implement data-driven strategies that improve patient engagement, productivity, quality outcomes, and overall program performance. 🎯 Requirements
Associate’s degree in a healthcare related field
Active and valid medical assistant (MA) certification in good standing
Approximately five (5) or more years of direct patient care experience in medical-surgical or home care
Exceptional written and verbal communication skills
Ability to work independently in a remote, technology-enabled environment
Strong organizational skills with attention to detail and follow-through
Demonstrated ability to interpret performance dashboards, analyze operational metrics, and hold team members accountable to established performance expectations. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Medical Assistant – Orthopedics Clinic 🕒 2 days ago Carle Health 10,000+ employees ⚕️ Healthcare Insurance 📚 Education Website LinkedIn All Job Openings Medical Assistant providing routine patient care and assisting medical staff in Orthopedics Clinic. Ensuring smooth patient flow and maintaining care environment in Olney, Illinois. 🇺🇸 United States – Remote 💵 $17 - $27 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Medical Assistant 🦅 H1B Visa Sponsor Medical Assistant 🕒 2 days ago Cadence Health, Inc. 1 - 10 Website LinkedIn All Job Openings Clinical Navigator providing virtual chronic care support for Medicare patients in a fully remote role. Engaging with patients managing chronic conditions through proactive outreach and coaching. 🇺🇸 United States – Remote 💵 $22 - $26 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Medical Assistant 🗣️🇪🇸 Spanish Required Medical Assistant – Telehealth Services 🕒 June 25 Sentara Health 10,000+ employees ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Medical Assistant performing patient care and administrative tasks for Sentara's telehealth services. Fulfilling various healthcare duties under supervision with compassion and professionalism. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Medical Assistant Medical Assistant, Live Instructor 🕒 June 24 Springboard 11 - 50 📚 Education 💳 Fintech ☁️ SaaS Website LinkedIn All Job Openings Live Course Instructor for Springboard's Clinical Medical Assisting program. Facilitating sessions, developing content and supporting students with their learning journey. 🇺🇸 United States – Remote 💵 $40 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Medical Assistant 🦅 H1B Visa Sponsor Medical Assistant – Care Coordinator 🕒 June 24 Bold 11 - 50 ⚕️ Healthcare Insurance 🧘 Wellness Website LinkedIn All Job Openings Medical Assistant / Care Coordinator ensuring seamless patient-focused care in a telehealth clinic. Conducting intake appointments and managing care coordination responsibilities. 🇺🇸 United States – Remote 💵 $50k - $60k / year 💰 Series A on 2023-09 ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Medical Assistant 🦅 H1B Visa Sponsor 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Patient Care ExperienceDocumentation ComplianceOperational Metrics AnalysisStandard Operating Procedures DevelopmentPerformance Indicator Monitoring

Soft Skills

Exceptional Communication SkillsStrong Organizational SkillsAttention to DetailIndependent Work Capability

Certifications

Medical Assistant Certification