WelbeHealth

Call Center Representative

WelbeHealth

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $21 - $28 per hour

Job Level

Junior

About the role

  • Answer incoming phone calls, emails, and contacts as requests come in, and appropriately screen, transfer, resolve and dispose of calls expeditiously while adhering to all process and documentation standards
  • Review, process, schedule and authorize orders according to department protocols
  • Ensure that appropriate and timely documentation of all updates, encounters, and communication is documented in source systems as outlined by department protocols
  • Effectively coordinate the scheduling of participants’ appointments, including trouble-shooting conflicts or urgent needs, communicating with all stakeholders (staff, family, providers, etc.), and meeting appointment turn-around times as outlined in WelbeHealth Appointment Scheduling Protocol
  • Provide eligibility status and benefit information for participants
  • Address both participant and provider inquiries (Including authorization status and requirements) and if unable to resolve, escalate as appropriate

Requirements

  • High School Diploma or Equivalency required
  • Minimum of one (1) year of experience working in a call center environment where a service/support role was primarily performed
  • Must be flexible with work hours
  • Excellent organizational and communication experience
Benefits
  • Medical insurance coverage (Medical, Dental, Vision)
  • Flexibility with remote, work from home schedule
  • Work/life balance – we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, sick time
  • Advancement opportunities - We’ve got a track record of hiring and promoting from within, meaning you can create your own path!
  • And additional benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
organizational skillscommunication skillsflexibilityproblem-solvingcustomer service
Certifications
High School DiplomaEquivalency