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Regional Customer Experience Manager
Weis MarketsRegional Customer Experience Manager leading customer experience initiatives at Weis Markets. Supervising specialists and collaborating with operations leadership to enhance customer satisfaction.
About the role
Key responsibilities & impact- Partner with Regional Operations leadership to drive exceptional customer experience
- Lead, coach, and develop two Customer Experience Specialists
- Identify regional customer experience and front end opportunities
- Facilitate regional customer experience and front end training programs
- Develop and report on customer experience and front end efficiency contests
- Complete store visits to reinforce customer experience standards
Requirements
What you’ll need- Bachelor's degree (BA/BS) in Business preferred
- Minimum of three (3) years' experience in retail operations
- Knowledge of total store operations with in-depth understanding of Front End operations and bookkeeping
- Preferred experience as Store Manager or Assistant Store Manager
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Paid time off
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer experiencefront end operationsbookkeepingretail operations
Soft Skills
leadershipcoachingdevelopmenttrainingcommunication
Certifications
Bachelor's degree