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Customer Solution Specialist
Weiler Abrasives GroupCustomer Solution Specialist providing hassle-free customer experience related to orders and inquiries. Building and maintaining customer relationships while supporting continuous improvement efforts.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceCRMMicrosoft Office
Soft Skills
Verbal CommunicationWritten CommunicationInterpersonal SkillsProblem SolvingLogic SkillsTime ManagementOrganizational SkillsAttention to DetailTeamworkIndependence
Certifications & Qualifications
High School Diploma
Industry Keywords
Customer ExperienceOrder ManagementContinuous ImprovementCustomer RelationshipsDistributors
About the role
Key responsibilities & impact- Provide customers with a hassle-free experience related to orders, inquiries, complaints, and other requests.
- Build and maintain relationships with customers that strengthens our partnership with them.
- Drive team goals by meeting individual metrics, while actively supporting continuous improvement efforts.
- Handle all customer needs in a timely and professional manner.
- Enter all orders accurately and timely to achieve team goals.
- Document customer interactions accurately and completely in CRM.
- Build and maintain strong relationships with distributors.
Requirements
What you’ll need- High School diploma
- Minimum of two years Customer Service experience
- Excellent Verbal/Written Communication and Interpersonal Skills
- Problem Solving and Logic Skills
- Time management and organizational skills
- Attention to detail
- Ability to work both independently and as a member of a team
- Proficiency using Microsoft office products
Benefits
Comp & perks- Hybrid Schedule Eligible