Contact Center Supervisor
WeightWatchers
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $60,000 - $65,000 per year
About the role
- Lead, inspire, and develop your team of Member Support Specialists.
- Orchestrate the daily flow of our support hub.
- Use data and root-cause analysis to bridge operational gaps.
- Ensure every interaction aligns with our global brand standards.
- Serve as a liaison between support, product, and engineering teams.
- Act as the primary escalation point for complex inquiries.
- Partner with the People Team to maintain a positive environment.
Requirements
- 3–5 years of supervisory experience in a contact center environment,
- Strong preference for candidates who have experience leading teams in a remote setting.
- High proficiency in Amazon Connect, G-Suite, Microsoft 365, and modern CRM platforms (e.g., Zendesk or Salesforce).
- Hands-on experience in technical troubleshooting.
- A Bachelor’s degree or an equivalent blend of education and hands-on experience leading teams in a high-volume, multi-channel environment.
Benefits
- Base salary may vary depending on, but not limited to: skills, experience, and location.
- This role is also eligible for a comprehensive benefits package and annual bonus program.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical troubleshootingdata analysisroot-cause analysis
Soft Skills
leadershipteam developmentcommunicationproblem-solvingcollaboration