WeightWatchers

Senior Client Success Manager

WeightWatchers

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $120,000 - $130,000 per year

Job Level

Senior

About the role

  • Owns, develops, and maintains relationships at all stakeholder levels in the client organizations, including partners, within the assigned book of business.
  • Ensures collaborative enrollment and engagement strategies are developed and executed within each account; works with clients to set and track goals, and align tactics to achieve those goals.
  • Tracks and analyzes program performance data (e.g., enrollment, engagement, outcomes); develops the supporting value story and recommendations and delivers to clients.
  • Develops renewal strategies to drive account growth and retention; propose recommendations internally and garners support when unique renewal terms are requested or recommended.
  • Participates in brainstorming solutions to meet client engagement needs with internal teams (e.g., Client Success, Marketing, Ops)
  • Identifies best practices within clients and industries and shares those practices across teams and clients, developing and hosting inter training sessions.
  • Provides assigned accounts with customized marketing materials for timely deployment and tracking.
  • Owns vision and serves as project management lead on the implementation of client initiatives (e.g., enrollment and engagement strategies, ad hoc projects)
  • Anticipates client needs and quickly adjusts project plans and priorities accordingly.

Requirements

  • Bachelor’s Degree
  • Minimum 5 years related experience in client success or account management in the wellness or healthcare/digital health industry
  • Proven track record of exceeding performance goals
  • A client-centric approach with the ability to balance needs of the organization and needs of clients
  • Goal-oriented with a growth mindset
  • Ability to craft a compelling, data-driven story to make recommendations, and influence client decisions
  • Highly collaborative with the ability to develop strong relationships internally and externally
  • Strong commitment to meeting and exceeding sales and business goals
  • Strong problem definition and solving ability with high attention to detail
  • Ability to balance workload and prioritize in a fast-paced environment
  • Strong organizational skills with the ability to work in a deadline-driven environment
  • Excellent written and verbal communication skills
  • Proactive self-starter able to turn ideas into execution.
Benefits
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Applicant Tracking System Keywords

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Soft Skills
client-centric approachgoal-orientedcollaborativestrong relationshipsproblem solvingattention to detailorganizational skillswritten communicationverbal communicationproactive self-starter
Certifications
Bachelor’s Degree