Service Support Specialist I

WEG

Service Support Specialist I at WEG providing post-sales support for warranty inquiries and customer issues. Overseeing communications and ensuring customer satisfaction in a dynamic team environment.

Posted 7/18/2026full-timeDuluth • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in after-sale support, warranty claim analysis, and customer service, with strong problem-solving and communication skills. Proficient in managing customer inquiries and collaborating with internal teams to enhance service processes.

Highest-signal resume keywords

After-Sale SupportWarranty Claim AnalysisCustomer Service ExperienceProficiency with Business ToolsProblem-Solving Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Warranty Claim AnalysisTechnical DocumentationService Complaint ProcessingQuality Defect ClassificationReimbursement Processing

Soft Skills

Excellent Communication SkillsInterpersonal SkillsOrganizational SkillsTime Management SkillsAttention to Detail

Tools & Technologies

SharePointMS TeamsWindows Operating SystemsSAPERP Systems

Certifications & Qualifications

High School DiplomaAssociate Degree in Administration or Related Field

Industry Keywords

Post-Sales OperationsCustomer Complaints ResolutionService EngineeringNo-Fault Warranty ClaimsTeam-Oriented Environment

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide after-sale support to customers via daily incoming requests (phone and email)
Take ownership of customer issues throughout the resolution process
Respond to questions related to warranty terms and conditions, service shops, nameplate data, parts, and other related inquiries
Provide technical documentation and warranty eligibility information on products and services
Receive and manage incoming calls and emails from a general inbox as well as a personal company email account
Analyze warranty claim data and determine accuracy by failure type and warranty period
Process and submit service complaints into the system to generate cases for the Service Engineering team
Receive, evaluate, and process no-fault (NF) warranty claims
Identify quality failures using quality defect classification manuals
Collaborate with various internal departments to resolve customer complaints
Provide status updates on open warranty claims to customers and service shops
Process reimbursements (credits and replacements) to customers in accordance with warranty considerations
Train new employees on team assignments and processes
Work on projects that help streamline processes within the Service Department
Perform other administrative duties and tasks as assigned

Requirements

What you’ll need

High school diploma or equivalent required
Associate degree in administration, electrical, electronics, or a related field desired
Experience working in post-sales operations preferred
Problem-solving and customer service experience required
Excellent communication, interpersonal, and organizational skills
Strong time management skills and attention to detail
Ability to manage daily workload effectively and take initiative in a fast-paced environment
Proficiency with business tools including SharePoint, MS Teams, and Windows Operating Systems required
Experience with SAP or other ERP systems preferred
Analytical and negotiation abilities
Ability to work collaboratively in a highly dynamic, team-oriented environment with continuous challenges
2+ years of related experience

Benefits

Comp & perks

pleasant work environment
competitive compensation
full benefits package