Customer Success Manager

Weflow | getweflow.com

Customer Success Manager driving customer adoption, retention, and expansion at Weflow. Building a strong Customer Success function in a fast-growing environment.

Posted 7/15/2026full-timeRemote • California, New York • 🇺🇸 United StatesJuniorMid-Level💰 $90,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Revenue Operations and Salesforce Administration, with a strong focus on customer success, onboarding, and retention strategies. Capable of building and leading a Customer Success function while leveraging data-driven insights to optimize processes and drive growth.

Highest-signal resume keywords

Revenue OperationsSalesforce AdministrationCustomer SuccessData-Driven Decision-MakingCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM SystemsSalesforce Data CapturePipeline ManagementForecastingData IntegrationsImplementation LeadershipOnboarding StrategiesRetention StrategiesGrowth MetricsAI Process Optimization

Soft Skills

Executive CommunicationStakeholder ManagementCuriosityCollaboration

Tools & Technologies

Salesforce

Industry Keywords

Customer Success FunctionRevOpsSales Community

About the role

Key responsibilities & impact

Own a portfolio of our most important accounts, driving adoption, retention, and expansion
Work closely with late-stage prospects and existing customers, helping them create fast and impactful value with Weflow
Own retention and expansion across your book, turning strong onboarding and deep adoption into renewals and growth
Ensure seamless onboarding, adoption, retention, and revenue expansion
Build our Customer Success function from scratch and develop a strong network across the RevOps and Sales community globally

Requirements

What you’ll need

2-5+ years in Revenue Operations, Salesforce Administration, Customer Success or Solutions Engineering
Strong technical acumen with experience in CRM systems (Salesforce), data integrations, and working with RevOps teams
Experience in Revenue Operations and/or as a Salesforce admin is a plus
Experience leading implementation teams for highly complex products is a plus
Experience or deep knowledge of Salesforce data capture, pipeline management, and forecasting is a plus
Proven track record of those metrics and urgency around onboarding and implementations
Have shown curiosity and ability to implement AI to optimize processes within your department
Data-driven decision-making mindset, translating insights into actionable strategies
Strong cross-functional collaboration skills, working with Sales, Product, and Marketing to create a customer-first culture
Exceptional executive communication and stakeholder management skills.

Benefits

Comp & perks

Revenue-generating role, closely collaborating with the founders of Weflow
Competitive compensation, including performance-based incentives and equity
Opportunity to work closely with experienced RevOps & GTM leaders in high-growth companies across the entire Weflow customer base
High-impact position in a customer-, and velocity-driven culture
Flexible PTO, competitive compensation and equity
Great internal and external exposure to best-in-class businesses at the forefront of modern AI-driven revenue platforms.