Weflow | getweflow.com

Customer Success Manager

Weflow | getweflow.com

full-time

Posted on:

Location Type: Remote

Location: Germany

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Salary

💰 $70,000 - $90,000 per year

About the role

  • Partner with late-stage prospects and existing customers to drive transformative adoption of AI across their Sales organisations.
  • Ensure fast time-to-value, strong product adoption, and best-in-class Net Revenue Retention.
  • Guide customers from onboarding and enablement through renewal and expansion, acting as a strategic advisor to Sales, RevOps, and Revenue Leadership teams.
  • Operate as a Weflow expert, bridging technical Salesforce implementation and AI capabilities with strategic RevOps objectives.
  • Build trusted partnerships by developing a deep understanding of your customers’ RevOps tool stack, challenges, and revenue goals.
  • Ensure Weflow directly addresses real business needs and drives measurable outcomes.
  • Guide customers in continuously optimising their Weflow AI setup to align with evolving Sales and RevOps priorities.
  • Identify expansion opportunities by bundling Weflow’s product suite and expanding adoption into new teams and revenue functions to maximise account growth and Net Revenue Retention.
  • Lead efficient and comprehensive onboarding, balancing RevOps leadership priorities with complex Salesforce technical requirements.
  • Achieve adoption, retention, and expansion targets through a proactive, data-driven approach.
  • Manage support tickets efficiently while maintaining a structured feedback loop with Product and Engineering.
  • Collaborate with the Head of Customer Success to design scalable processes, playbooks, and systems that support the continued growth of the Customer Success team.

Requirements

  • 3+ years of experience in Customer Success, Sales, Account Management Revenue Operations, or Solutions Engineering.
  • Demonstrated ownership of revenue and customer performance metrics, including Net Revenue Retention (NRR), renewal rates, and expansion growth.
  • Exceptional executive communication and stakeholder management skills, ideally with RevOps, Sales, and Revenue Leadership teams.
  • Proven curiosity and ability to implement AI solutions to optimise processes within your department.
  • Data-driven mindset, with the ability to translate insights into actionable strategies.
  • Strong cross-functional collaboration skills, partnering with Sales, Product, and Marketing to create a customer-first culture.
  • Technical acumen with experience in Salesforce is a big plus.
  • Experience in Revenue Operations and/or as a Salesforce Administrator is a plus.
  • Experience or deep knowledge of Salesforce data capture, pipeline management, and forecasting is a plus.
  • Fluency in English is required.
  • Additional languages such as German, French, or Spanish are a plus.
Benefits
  • Competitive compensation package, including performance-based incentives and equity.
  • Opportunity to work closely with experienced RevOps and GTM leaders across a high-growth customer base.
  • Fast career trajectory in a high-growth startup environment, working directly with the founders.
  • High-impact role within a customer- and velocity-driven culture.
  • Flexible PTO.
  • Regular in-person offsites in great locations (e.g. Lisbon, Barcelona).
  • World-class GTM team and a top-tier remote culture.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI solutionsSalesforcedata capturepipeline managementforecastingrevenue performance metricsNet Revenue Retentionrenewal ratesexpansion growthonboarding
Soft Skills
executive communicationstakeholder managementcuriositydata-driven mindsetcross-functional collaborationstrategic advisingpartnership buildingproactive approachcustomer-first culturefeedback management