WeFi

Customer Support Specialist, Indonesian

WeFi

contract

Posted on:

Location Type: Remote

Location: Remote • 🇮🇩 Indonesia

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Job Level

Mid-LevelSenior

About the role

  • Respond to customer inquiries via social media and chat, ensuring timely and accurate assistance.
  • Resolve customer complaints and issues with professionalism, offering effective solutions to ensure satisfaction.
  • Maintain customer records and update account information in the CRM system to ensure accuracy.
  • Collaborate with other teams (e.g technical support) to address customer needs and improve service quality.

Requirements

  • Strong computer skills
  • Excellent communication skills
  • Excellent Indonesian and English language both spoken and written
  • Crypto knowledge and expertise nice to have
  • Live translation skills nice to have

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
CRM systemcomputer skillslive translation skillscrypto knowledge
Soft skills
communication skillsprofessionalismproblem-solvingcollaborationcustomer service