Customer Success Manager

Weel

Customer Success Manager at Weel improving company spend management for mid-market customers through implementation and engagement strategies. Building relationships and identifying growth opportunities.

Posted 6/11/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own a portfolio of mid-market customers, partnering with Finance and Operations leaders
Guide implementation, drive adoption, and identify growth opportunities
Conduct structured check-ins and reviews to measure ROI and shape future goals
Develop proactive expansion plans and help turn success stories into advocacy
Collaborate with Sales, Product, Marketing, and Support to deliver an exceptional customer experience

Requirements

What you’ll need

Managed SMB or mid-market customers in a B2B SaaS environment
Excellent relationship building and problem-solving skills
A strategic thinker with a genuine passion for helping customers succeed
Strong communicator and confident in running workshops and executive conversations
Ability to work collaboratively with internal teams and champion customer needs across the business

Benefits

Comp & perks

Birthday leave and a budget to celebrate you!
Team events and bonding budgets
We offer a progressive parental leave policy
Wellness leave (no need to throw a “sickie” - your mental well-being is just as important as your physical health)
Study leave, a professional training budget and limitless career-growth opportunities
Access to our Uprise Employee Assistance Program
Pet-friendly offices
Summer Fridays

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

relationship buildingproblem-solvingstrategic thinkingcustomer advocacycommunicationcollaborationworkshop facilitationexecutive conversation