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About the role
Key responsibilities & impact- Become an expert in Weel's product features and benefits.
- Address a high volume of customer inquiries through multiple support channels (email, live chat, screen sharing, etc.)
- Respond to customer-reported issues and system alerts in real-time
- Identify new ways to improve the product, troubleshoot bugs, and boost customer experience
- Collaborate with sales and compliance teams to onboard users via KYB and KYC procedure
Requirements
What you’ll need- Strong written and verbal communication skills
- Problem-solving skills
- Customer-centric and empathetic
- Tech-savvy and familiar with software systems
- Eye for finding ways to make things better
Benefits
Comp & perks- Birthday leave and a budget to celebrate you!
- Country-wide team events (and travel budgets for interstate employees)
- Progressive parental leave policy
- Quarterly budgets for team bonding
- Wellness leave (no need to throw a “sickie” - your mental well-being is just as important as your physical health)
- Study leave, a professional training budget and limitless career-growth opportunities
- Access to our Uprise Employee Assistance Program
- Pet-friendly offices
- Summer Fridays
ATS Keywords
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Soft Skills
strong written communicationstrong verbal communicationproblem-solvingcustomer-centricempathetictech-savvyattention to detail