Weel

Customer Support Specialist

Weel

full-time

Posted on:

Location Type: Hybrid

Location: Sydney • Australia

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About the role

  • Become an expert in Weel's product features and benefits.
  • Address a high volume of customer inquiries through multiple support channels (email, live chat, screen sharing, etc.)
  • Respond to customer-reported issues and system alerts in real-time
  • Identify new ways to improve the product, troubleshoot bugs, and boost customer experience
  • Collaborate with sales and compliance teams to onboard users via KYB and KYC procedure

Requirements

  • Strong written and verbal communication skills
  • Problem-solving skills
  • Customer-centric and empathetic
  • Tech-savvy and familiar with software systems
  • Eye for finding ways to make things better
Benefits
  • Birthday leave and a budget to celebrate you!
  • Country-wide team events (and travel budgets for interstate employees)
  • Progressive parental leave policy
  • Quarterly budgets for team bonding
  • Wellness leave (no need to throw a “sickie” - your mental well-being is just as important as your physical health)
  • Study leave, a professional training budget and limitless career-growth opportunities
  • Access to our Uprise Employee Assistance Program
  • Pet-friendly offices
  • Summer Fridays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
strong written communicationstrong verbal communicationproblem-solvingcustomer-centricempathetictech-savvyattention to detail