Product Support Specialist

Weekday (YC W21)

Product Support Specialist assisting e-commerce clients worldwide via live chat, calls, and emails. Aiding in business success by addressing technical issues and providing support.

Posted 7/10/2026full-timeRemote • 🇮🇳 IndiaMid-LevelSenior💰 ₹450,000 - ₹600,000 per yearWebsite

Tech Stack

Tools & technologies

JavaScriptSQL

About the role

Key responsibilities & impact

Support customers via live chat, calls & emails
Help e-commerce business owners worldwide understand their business and set up our product for success
Record and segregate technical issues and product requests from customers and route them to the product team
Observe customer roadblocks in product activation and provide UI/UX suggestions to the product team

Requirements

What you’ll need

0+ years of experience
Basic knowledge of SQL, JavaScript, Postman API testing, and web debugging/analytics (not a hard requirement)
Experience at an early stage SaaS startup would be a plus (this is not a hard requirement)
A genuine interest in conversations with people from different backgrounds to learn about their lives.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Weekday (YC W21) Website LinkedIn All Job Openings 11 - 50 employees Founded 2021 ☁️ SaaS 🎯 Recruiter Human Resources
SaaS
Recruitment Weekday is a modern recruitment platform that combines AI technologies with a vast database of potential candidates, aiming to streamline the hiring process for companies in India. They offer various services, including a proactive outreach approach that helps employers connect with top talent, as well as tools for candidates to easily apply for jobs. Weekday's emphasis on candidate engagement through multiple channels, including email, WhatsApp, and phone calls, sets it apart in the competitive landscape of recruitment agencies. Product Support Specialist Job not on LinkedIn 🔥 35 minutes ago 🇮🇳 India – Remote 💵 ₹450k - ₹600k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Support customers via live chat, calls & emails
Help e-commerce business owners worldwide understand their business and set up our product for success
Record and segregate technical issues and product requests from customers and route them to the product team
Observe customer roadblocks in product activation and provide UI/UX suggestions to the product team 🎯 Requirements
0+ years of experience
Basic knowledge of SQL, JavaScript, Postman API testing, and web debugging/analytics (not a hard requirement)
Experience at an early stage SaaS startup would be a plus (this is not a hard requirement)
A genuine interest in conversations with people from different backgrounds to learn about their lives. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Representative 🕒 Yesterday Cornerstone Building Brands 10,000+ employees Website LinkedIn All Job Openings Customer Service Representative assisting with customer orders and ensuring satisfaction in building products industry. Handling quotes, orders, and maintaining customer relationships for a large manufacturer. 🇮🇳 India – Remote 💵 $20 - $25 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support Manager, Customer Experience, Partner Success 🕒 Yesterday DoorDash 10,000+ employees 🛍️ eCommerce 🚗 Transport Website LinkedIn All Job Openings Manager at DoorDash managing relationships with BPO partners for customer experience. Driving performance and improving service quality with up to 25% travel involved. 🇮🇳 India – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Service Manager 🕒 2 days ago Parcelhero 51 - 200 🚗 Transport Website LinkedIn All Job Openings Customer Service Manager overseeing 50 remote team members at ParcelHero. Focusing on customer experience and cross-department collaboration in a tech-driven environment. 🇮🇳 India – Remote 💵 ₹2.2M - ₹2.8M / year 💰 Private Equity Round on 2021-11 ⏰ Full Time 🟠 Senior 🔴 Lead 💝 Customer Support Client Success Agent – Customer Support 🕒 2 days ago The Credit Pros 51 - 200 💸 Finance 💳 Fintech 👥 B2C Website LinkedIn All Job Openings Client Success Agent providing remote phone-based support for credit-related inquiries. Engaging with customers and resolving account and billing questions effectively. 🇮🇳 India – Remote 💵 $4 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Mortgage Support Specialist 🕒 3 days ago Real 51 - 200 🏠 Real Estate 🛍️ eCommerce 💳 Fintech Website LinkedIn All Job Openings Mortgage Support Specialist at Real assisting in the preparation, review, and coordination of mortgage loan files. Ensure all required documentation is accurate and submitted on time. 🇮🇳 India – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLJavaScriptPostman API TestingWeb DebuggingWeb Analytics

Soft Skills

CommunicationInterpersonal SkillsProblem-Solving