Director of Customer Support Engineering
DoseSpot
Job Level
Senior
About the role
- This role is for one of the Weekday's clients
- Min Experience: 10 years
- JobType: full-time
- We are seeking a highly skilled and visionary Lead Engineering Manager to join our leadership team. This role demands a strong engineering background combined with proven management expertise to guide, mentor, and inspire engineering teams in delivering scalable, reliable, and high-performing products. The ideal candidate will bring a wealth of experience in managing engineering functions, driving innovation, and fostering a culture of excellence.
- As a Lead Engineering Manager, you will be responsible for overseeing multiple engineering teams, collaborating closely with product, design, and business stakeholders, and ensuring the execution of technology strategies aligned with organizational goals. You will play a pivotal role in shaping engineering practices, implementing best-in-class methodologies, and ensuring high-quality delivery of solutions.
Requirements
- Key Responsibilities
- Lead, mentor, and inspire engineering managers and senior engineers, fostering a high-performance culture built on collaboration, ownership, and accountability.
- Define, implement, and optimize engineering processes to improve efficiency, scalability, and product quality.
- Drive the execution of technical strategies, ensuring alignment with the company’s long-term vision and business objectives.
- Collaborate with cross-functional teams including product management, design, operations, and leadership to deliver successful product outcomes.
- Provide architectural and technical oversight for complex projects, ensuring systems are scalable, secure, and maintainable.
- Balance short-term delivery goals with long-term architectural investments, ensuring technical debt is managed effectively.
- Establish clear metrics and KPIs to measure team performance, delivery timelines, and product quality.
- Recruit, onboard, and retain top engineering talent, while nurturing the growth of existing team members.
- Champion engineering best practices, continuous learning, and the adoption of modern tools and frameworks.
- Act as a bridge between leadership and engineering teams, communicating vision, priorities, and progress effectively.
- Required Skills and Qualifications
- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
- 10–15 years of overall engineering experience, with at least 5 years in a senior management or engineering leadership role.
- Proven success in managing large, diverse, and distributed engineering teams.
- Strong understanding of modern software engineering practices, system design, and scalable architectures.
- Hands-on technical background with the ability to guide teams in making sound architectural and technical decisions.
- Excellent leadership, communication, and interpersonal skills with a track record of building and nurturing high-performing teams.
- Demonstrated ability to balance strategic thinking with tactical execution.
- Experience working in agile, fast-paced, and product-driven environments.
- Strong problem-solving, analytical thinking, and decision-making abilities.
