Principal, Business Operations – Go-To-Market Systems
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Job Level
Mid-LevelSenior
About the role
- Role for one of Weekday's clients.
- Min Experience: 3 years.
- Location: India.
- JobType: full-time.
- Lead high-impact initiatives across core platform development, CPaaS integrations, and customer experience flows.
- Leverage AI tools to accelerate research, prototyping, validation, documentation, and experimentation.
- Thrive in high-ownership, cross-functional environments focused on speed and precision.
Requirements
- Define and execute the product roadmap in alignment with user needs and business goals.
- Conduct in-depth research on products, competitors, and market trends.
- Utilize AI tools (e.g., v0.dev, Lovable, Replit) to rapidly prototype and validate ideas.
- Create PRDs, wireframes, and documentation for Engineering and Design teams.
- Manage the full product lifecycle, from 0→1 MVPs to iterative improvements.
- Collaborate with Marketing on GTM planning and release strategies.
- Partner with Sales, Customer Success, and Leadership to integrate user feedback.
- Analyze API documentation to identify new opportunities with platforms like Shopify, Meta, CRMs, and CPaaS.
- Measure product performance using tools such as Mixpanel and GA4.
- Prioritize features using a data-driven and user-centric approach.
- Stay updated on emerging trends in business messaging and platform developments.
- Apply AI-powered tools (ChatGPT, Perplexity, etc.) to enhance productivity and workflows.
- 3–5 years of experience in product management within B2B SaaS, AdTech, or MarTech.
- Strong domain expertise in eCommerce, marketing automation, or CPaaS.
- Proficiency with Figma for design collaboration.
- Proven track record of delivering and iterating on complex products end-to-end.
- Solid technical understanding of APIs, SaaS architecture, and integrations.
- Excellent communication skills for documentation and stakeholder management.
- Ability to create effective text and video-based tutorials/documentation.
- Experience working in agile, fast-paced environments with a focus on execution.
- Bonus: Knowledge of Shopify, Meta, WhatsApp Business APIs, and CPaaS platforms.
- Bonus: Familiarity with tools like Notion, Postman, Mixpanel, JIRA, and GA4.
- Bonus: Prior exposure to AI/LLM applications in MarTech or customer experience.
- Bonus: Comfortable operating in startup environments with a focus on experimentation and speed.
- Key Skills: Product Management
- Figma
- PRD
- REST APIs
- Design Systems
- Replit
- AI Tools
