• Analyze and ensure timely and accurate processing of all accounts, including billing and field dispatching.
• Dispatch work orders to field staff and manage billing work items.
• Communicate with customers through various channels and respond to inquiries.
• Provide timely field support through various communication avenues.
• Participate in continuous quality teams and assist with special projects.

Requirements

Investigate, analyze, and ensure timely and accurate processing of all billing exceptions and field dispatching using various systems.
Dispatch to field staff construction, appointment, fillerwork, and other miscellaneous electric metering orders.
Monitor and resolve exceptions on the Remote Service Switch action report.
Review various system exceptions, reports, and work items to implement correct action for various commodities.
Respond to, or initiate billing, field, or customer related questions/inquiries/requests.
Conduct test billing and/or support system testing.
Respond to employee, customer or field inquiries through various communication channels.
Work and communicate effectively in a cross-functional team environment.
Work through all avenues to communicate with customers or employees.
Assist irate customers by asking service-related questions to determine possible causes for dissatisfaction.
Offer payment arrangements due to irregular billing.
Determine appropriate budget amount by analyzing customer usage.
Adjust estimate factor and re-bill if necessary.
Report emergency or outage information to the appropriate service department.
Participate in committees – participate in team meetings and continuous quality teams; participate on committees for company and community-based projects.

🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.

Hard Skills

billing processing
field dispatching
exception analysis
system testing
customer inquiry response
report monitoring
budget analysis
estimate adjustment
work order dispatching
test billing

Soft Skills

communication
customer service
cross-functional teamwork
problem-solving
conflict resolution
time management
organizational skills
participation in committees
quality assurance
adaptability

Customer Consultant

Hospice Care Consultant