Customer Consultant
WEC Energy Group
full-time
Posted on:
Location Type: Office
Location: Milwaukee • Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $25 - $32 per hour
Job Level
Mid-LevelSenior
About the role
- Analyze and ensure timely and accurate processing of all accounts, including billing and field dispatching.
- Dispatch work orders to field staff and manage billing work items.
- Communicate with customers through various channels and respond to inquiries.
- Provide timely field support through various communication avenues.
- Participate in continuous quality teams and assist with special projects.
Requirements
- Investigate, analyze, and ensure timely and accurate processing of all billing exceptions and field dispatching using various systems.
- Dispatch to field staff construction, appointment, fillerwork, and other miscellaneous electric metering orders.
- Monitor and resolve exceptions on the Remote Service Switch action report.
- Review various system exceptions, reports, and work items to implement correct action for various commodities.
- Respond to, or initiate billing, field, or customer related questions/inquiries/requests.
- Conduct test billing and/or support system testing.
- Respond to employee, customer or field inquiries through various communication channels.
- Work and communicate effectively in a cross-functional team environment.
- Work through all avenues to communicate with customers or employees.
- Assist irate customers by asking service-related questions to determine possible causes for dissatisfaction.
- Offer payment arrangements due to irregular billing.
- Determine appropriate budget amount by analyzing customer usage.
- Adjust estimate factor and re-bill if necessary.
- Report emergency or outage information to the appropriate service department.
- Participate in committees – participate in team meetings and continuous quality teams; participate on committees for company and community-based projects.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
billing processingfield dispatchingexception analysissystem testingcustomer inquiry responsereport monitoringbudget analysisestimate adjustmentwork order dispatchingtest billing
Soft skills
communicationcustomer servicecross-functional teamworkproblem-solvingconflict resolutiontime managementorganizational skillsparticipation in committeesquality assuranceadaptability