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Customer Consultant
WEC Energy GroupCustomer Consultant handling billing and service inquiries for Peoples Gas in Chicago, Illinois. Guiding customers and resolving issues efficiently while providing safety information.
About the role
Key responsibilities & impact- Handling On/Off Orders
- Receiving and verifying information for customers
- Coordinating schedules for gas service when necessary
- Handling customer billing inquiries over the telephone
- Reporting emergencies and outages to the appropriate service department
- Responding to customer inquiries and providing appropriate safety information
Requirements
What you’ll need- 1+ years Customer Service Experience
- High School Diploma, HSED, or GED is Required
- Proficient at understanding and communicating the Spanish language
Benefits
Comp & perks- Benefits including medical and prescription
- Dental
- Vision
- Retirement
- And more
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicecommunicationcoordinationproblem-solvinginquiry responsesafety information provision
Certifications
High School DiplomaHSEDGED