Commercial Special Accounts Manager

Webster First Federal Credit Union

Commercial Special Accounts Manager controlling complex commercial delinquencies for BC-based Tru Cooperative Bank. Managing collections, credit risk, legal recovery, and financial analysis across sensitive accounts.

Posted 8/6/2026full-timeLangley • 🇨🇦 CanadaSeniorLead💰 CA$90,400 - CA$115,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in commercial credit and collections management, with a strong focus on delinquency control, regulatory compliance, and financial analysis. Proficient in risk management and negotiation, ensuring effective recovery strategies and asset quality preservation.

Highest-signal resume keywords

Commercial Credit ManagementDelinquency ControlFinancial Statement AnalysisRegulatory ComplianceRisk Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Commercial UnderwritingCredit Evaluation MethodsCollection PracticesCorporate Credit AnalysisFinancial Analysis

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationInterpersonal SkillsDecision-Making SkillsNegotiation Skills

Tools & Technologies

MS Office

Industry Keywords

FICOMOSFIRecovery LawsCredit PoliciesDelinquent Portfolio Analysis

About the role

Key responsibilities & impact

Control and manage commercial delinquency on highly complex, sensitive, and/or large-impact memberships and accounts under the RR40/Watchlist portfolio
Support selected RR40 and RR50 files and collect commercial delinquency
Serve as a subject matter expert on Tru Cooperative Bank’s commercial portfolio
Coordinate and execute the commercial delinquency control program while ensuring compliance with credit policies and statutory and regulatory requirements
Manage complex commercial collections and RR40/50 situations, including restructured proposals, foreclosures, repossessions, and court action
Assess costs and resources required to maximize returns on properties held for resale
Act as collector for unique, highly complex, or sensitive delinquencies and the RR40s/Watchlist portfolio
Complete commercial write-off submissions, refer write-offs for senior leadership approval, assess future collection potential, and monitor written-off delinquencies
Provide expertise and guidance to branches, members, and departments across Tru
Initiate legal action under federal and provincial Recovery Laws and liaise with law firms representing Tru
Complete annual reviews of selected commercial accounts, RR40s, and RR50s
Monitor the portfolio to preserve Tru asset quality and identify terms and conditions
Identify credit risks in restructured accounts and develop recovery plans to mitigate them
Provide delinquent portfolio analysis to corporate credit
Analyze financial statements and identify potential issues or concerns
Work closely with the Director, corporate credit, and sales teams to identify early warning signs, address deficiencies, manage risk, and implement risk mitigation strategies

Requirements

What you’ll need

7 years’ progressive experience in commercial credit and collections, including 3 years in a management role
Bachelor’s degree or a combination of education and experience
Experience with delinquency and collection practices, policies, procedures, and legal requirements
Experience with commercial underwriting
Experience with corporate credit analysis
Regulatory knowledge
Negotiation and risk management experience
Experience dealing with executive officers, boards, litigation lawyers, accountants, and appraisers
Strong verbal and written communication and interpersonal skills
Excellent decision-making skills with consideration of long-term implications to the member and organization
Sound knowledge of financial statement analysis and accounting policies/practices
Proficient knowledge of credit evaluation methods, tools, and techniques
Understanding of FICOM and OSFI regulatory requirements on credit issuance
Proficiency with computer software programs such as MS Office
Demonstrated adherence to policies and procedures and understanding of risk ownership
Successful candidates must complete employment verification, credit check, and criminal record check

Benefits

Comp & perks

Mental health coverage and resources
Customizable health benefits
Topped-up parental leave
Performance-based compensation
Employee banking advantages
Group RRSP matching
Vacation time
Flexible work arrangements
Paid time off to volunteer
Award-winning in-house training programs
Access to LinkedIn Learning
Reimbursement for external courses