Associate, VOC Specialist – Bilingual Preferred

Webster Bank

Voice of the Customer Associate ensuring members optimize their benefits at Ametros. Proactively engaging and supporting members for effective management of healthcare needs and expenses.

Posted 5/22/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $23 - $25 per hourWebsite

About the role

Key responsibilities & impact

Act as a customer support representative, responsible for proactively reaching out to Members to understand their individual needs, educate and support them to ensure they are optimizing their benefits with Ametros
Use a systematic approach to retain Members who are not fulfilling their full potential with Ametros, including members whose pattern of usage (of provider services, medications and/or Durable Medical Equipment) has changed significantly and members using out-of-network services which may represent missed opportunities to save money on their care
Act as a resource for large and complex Member relationships
Handle all Member issues and complex escalations with the goal of maintaining our high levels of member retention

Requirements

What you’ll need

H.S. Diploma or General Education Degree (GED) required
Associate’s Degree (AA) preferred
3-4 years experience in a customer service or inside sales role required
Relationship management skills and openness to feedback
Proven Sales Ability - able to overcome objections
Professional Verbal and written communication
Ability to show Initiative in providing the best experience possible for our members
Organization & time management skills; especially related to following up on issues
Meticulous attention to detail
Ability to work well in a team and as an individual contributor in a fast-paced environment
Familiarity with worker's compensation industry
Knowledge regarding Medicare Set-asides
In depth knowledge about Ametros products and services

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Webster Bank Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1935 🏦 Banking 💸 Finance 💳 Fintech Banking
Finance
Fintech Webster Bank is a financial services company that offers a wide range of banking solutions for individuals, small business owners, and commercial entities. It provides personal and business checking and savings accounts, loans, mortgages, and investment services, as well as wealth management and retirement planning. Webster Bank emphasizes digital convenience through mobile and online banking platforms while also providing personalized assistance from dedicated relationship managers. The bank is committed to serving diverse industries and communities, with specialized offerings in areas like healthcare, manufacturing, and government banking. Webster Bank is dedicated to helping clients achieve their financial goals through tailored solutions and expert guidance, ensuring security and trust are maintained at all times. Associate, VOC Specialist – Bilingual Preferred Job not on LinkedIn 🔥 6 minutes ago 🍂 Massachusetts – Remote 💵 $23 - $25 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💬 Bilingual 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Act as a customer support representative, responsible for proactively reaching out to Members to understand their individual needs, educate and support them to ensure they are optimizing their benefits with Ametros
Use a systematic approach to retain Members who are not fulfilling their full potential with Ametros, including members whose pattern of usage (of provider services, medications and/or Durable Medical Equipment) has changed significantly and members using out-of-network services which may represent missed opportunities to save money on their care
Act as a resource for large and complex Member relationships
Handle all Member issues and complex escalations with the goal of maintaining our high levels of member retention 🎯 Requirements
H.S. Diploma or General Education Degree (GED) required
Associate’s Degree (AA) preferred
3-4 years experience in a customer service or inside sales role required
Relationship management skills and openness to feedback
Proven Sales Ability - able to overcome objections
Professional Verbal and written communication
Ability to show Initiative in providing the best experience possible for our members
Organization & time management skills; especially related to following up on issues
Meticulous attention to detail
Ability to work well in a team and as an individual contributor in a fast-paced environment
Familiarity with worker's compensation industry
Knowledge regarding Medicare Set-asides
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ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceinside salessales abilityrelationship managementMedicare Set-asidesAmetros products and services

Soft Skills

verbal communicationwritten communicationinitiativeorganizationtime managementattention to detailteamworkindividual contributoropenness to feedback

Certifications

H.S. DiplomaGeneral Education Degree (GED)Associate’s Degree (AA)