Associate, Member Onboarding Specialist

Webster Bank

Member Onboarding Associate creating positive first impressions for members at HSA Bank. Responsible for guiding members through the onboarding process and enhancing user experience with healthcare services.

Posted 5/15/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $23 - $25 per hourWebsite

About the role

Key responsibilities & impact

Create a positive first impression with our members by gathering all necessary information to ensure seamless first-time use at their pharmacy or provider’s office.
Be enthusiastic and welcoming in your conversation while explaining the benefits of their membership.
Manage member inquiries via incoming calls, emails, or chats within established turnaround times.
Ensure first attempts to contact new members are made within 24-48 hours from when a file is made active.
Identify and resolve members needs to achieve the ultimate customer experience.
Ability to guide our members through registering for their Member Portal access.
Listen to member or client service problems, determine the root cause of the issue and present options to bring the issue to resolution.
Document all communication and upload appropriate documents to our internal database.
Create and maintain clear and concise documentation of member conversations within the internal database.
Hand off members to Member Care Services team once fully onboarded by providing any special requests or issues to the team.

Requirements

What you’ll need

H.S. Diploma or General Education Degree (GED) required
0-2 years experience in healthcare, pharmacy, insurance, and/or related industries required
Strong people skills
Ability to build relationships with internal and external stakeholders
Skilled in educating members on the benefits of their membership.
Excellent written and verbal communication skills.
Skilled at the ability to recognize individual differences in communication and adapt your approach accordingly.
Excellent attention to detail to ensure full onboarding of our members and treatment plans are well documented.
Exceptional time management skills.
Well versed with healthcare and medical terminology.
Aptitude for problem-solving.
Sound business judgment.
Exceptional computer skills (Microsoft Office Suite).
Ability to work independently and as a member of a team.
A desire to continue to learn and improve both self and the organization.
A professional presence.
Understanding of Worker’s Compensation Claims Process.
Working knowledge of Workers Compensation settlement types, settlement verbiage and timelines.
Able to review and educate members on medical treatment, claim process and/or Medicare Set-Asides.
Multi-lingual with fluency in a language other than English, with a preference for Spanish.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Webster Bank Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1935 🏦 Banking 💸 Finance 💳 Fintech Banking
Finance
Fintech Webster Bank is a financial services company that offers a wide range of banking solutions for individuals, small business owners, and commercial entities. It provides personal and business checking and savings accounts, loans, mortgages, and investment services, as well as wealth management and retirement planning. Webster Bank emphasizes digital convenience through mobile and online banking platforms while also providing personalized assistance from dedicated relationship managers. The bank is committed to serving diverse industries and communities, with specialized offerings in areas like healthcare, manufacturing, and government banking. Webster Bank is dedicated to helping clients achieve their financial goals through tailored solutions and expert guidance, ensuring security and trust are maintained at all times. Associate, Member Onboarding Specialist Job not on LinkedIn 🔥 2 minutes ago 🍂 Massachusetts – Remote 💵 $23 - $25 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 🚀 Onboarding Specialist 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Create a positive first impression with our members by gathering all necessary information to ensure seamless first-time use at their pharmacy or provider’s office.
Be enthusiastic and welcoming in your conversation while explaining the benefits of their membership.
Manage member inquiries via incoming calls, emails, or chats within established turnaround times.
Ensure first attempts to contact new members are made within 24-48 hours from when a file is made active.
Identify and resolve members needs to achieve the ultimate customer experience.
Ability to guide our members through registering for their Member Portal access.
Listen to member or client service problems, determine the root cause of the issue and present options to bring the issue to resolution.
Document all communication and upload appropriate documents to our internal database.
Create and maintain clear and concise documentation of member conversations within the internal database.
Hand off members to Member Care Services team once fully onboarded by providing any special requests or issues to the team. 🎯 Requirements
H.S. Diploma or General Education Degree (GED) required
0-2 years experience in healthcare, pharmacy, insurance, and/or related industries required
Strong people skills
Ability to build relationships with internal and external stakeholders
Skilled in educating members on the benefits of their membership.
Excellent written and verbal communication skills.
Skilled at the ability to recognize individual differences in communication and adapt your approach accordingly.
Excellent attention to detail to ensure full onboarding of our members and treatment plans are well documented.
Exceptional time management skills.
Well versed with healthcare and medical terminology.
Aptitude for problem-solving.
Sound business judgment.
Exceptional computer skills (Microsoft Office Suite).
Ability to work independently and as a member of a team.
A desire to continue to learn and improve both self and the organization.
A professional presence.
Understanding of Worker’s Compensation Claims Process.
Working knowledge of Workers Compensation settlement types, settlement verbiage and timelines.
Able to review and educate members on medical treatment, claim process and/or Medicare Set-Asides.
Multi-lingual with fluency in a language other than English, with a preference for Spanish. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Retail Onboarding Coordinator I 🔥 17 hours ago Patriot Software 51 - 200 ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Retail Onboarding Coordinator at Patriot Software assisting customers through onboarding process. Delivering exceptional service and enhancing customer experience as a key team member. 🇺🇸 United States – Remote 💵 $20 / hour 💰 Series B - Patriot Software on 2023-07 ⏰ Full Time 🟢 Junior 🚀 Onboarding Specialist 🚫👨‍🎓 No degree required Contracting and Onboarding Specialist 🕒 Yesterday SERVPRO 201 - 500 🤝 B2B Website LinkedIn All Job Openings Contracting and Onboarding Specialist managing client contracts and leading implementation activities across National Accounts at SERVPRO. Coordinating with cross-functional teams to ensure effective onboarding of clients. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🚀 Onboarding Specialist Customer Success & Partner Onboarding Manager – Loyalty and Partner Platforms, B2B 🕒 3 days ago qiibee 11 - 50 🛍️ eCommerce ☁️ SaaS 💳 Fintech Website LinkedIn All Job Openings Customer Success & Partner Onboarding Manager managing B2B customer onboarding and success at qiibee, leveraging AI tools for enhancing customer experience and engagement. 🇺🇸 United States – Remote 💰 $4.8M Seed Round on 2022-07 ⏰ Full Time 🟢 Junior 🟡 Mid-level 🚀 Onboarding Specialist 🚫👨‍🎓 No degree required 🗣️🇩🇪 German Required Perioperative Solutions Onboarding Specialist 🕒 6 days ago AORN 51 - 200 🤝 Non-profit 📚 Education Website LinkedIn All Job Openings Perioperative Solutions Onboarding Specialist leading onboarding for AORN's educational solutions. Collaborating with clients and internal teams to drive success and enhance user experience. 🇺🇸 United States – Remote 💵 $115k - $125k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🚀 Onboarding Specialist Client Onboarding Manager – Mid-Market Retirement SEP 🕒 May 8 Transamerica 5001 - 10000 💸 Finance Website LinkedIn All Job Openings Overseeing the onboarding of new plan sponsor retirement plans at Transamerica. Managing relationships with plan sponsors, financial advisors, and third-party administrators. 🇺🇸 United States – Remote 💵 $65.5k - $73.5k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🚀 Onboarding Specialist 🦅 H1B Visa Sponsor View More Onboarding Specialist Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Microsoft Office Suitehealthcare terminologymedical terminologyproblem-solvingdocumentationMember Portal accessWorker’s Compensation Claims ProcessWorkers Compensation settlement typesMedicare Set-Asides

Soft Skills

people skillsrelationship buildingcommunication skillsattention to detailtime managementadaptabilityprofessional presenceindependenceteamworkdesire to learn

Certifications

H.S. DiplomaGeneral Education Degree (GED)