Webster Bank

Associate, Member Services, Financial Operations

Webster Bank

full-time

Posted on:

Location Type: Remote

Location: Wisconsin • United States

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Salary

💰 $20 - $22 per hour

About the role

  • Provide world-class customer service to our accountholders through performance of complex Member Services functions including but not limited to processing of ACH origination/receipt; ACH returns/NOC's; NSF, in-clearing, return and forward cash letters; check adjustments; statement processing; research requests; file processing; SOX testing; year-end tax processing; and performing complex reconciliations.
  • Additionally, this role includes training, troubleshooting, research and quality control checks.
  • Maintain compliance with Federal and State regulations, NACHA rules and regulations as well as Webster/HSA Bank policies and procedures.
  • Meet/exceed individual performance goals, service level objectives, and demonstrate operational excellence.
  • Support continuous improvement efforts and demonstrate self-motivation, flexibility, problem solving and decision-making skills.

Requirements

  • H.S. Diploma or General Education Degree (GED) required
  • 0-2 years Experience in banking or financial services industry required
  • 0-2 years Experience in balancing and account reconciliation preferred
  • Transaction processing and knowledge of compliance policy and regulations
  • Proficiency in Microsoft Office Suite, specifically Excel required (create macros and edit formulas, copy and paste data, sort, perform formatting, rename a file)
  • Proficiency in 10-key
  • Strong customer service, interpersonal and decision-making skills
  • Excellent verbal and written communication skills
  • Ability to effectively multi-task
  • Demonstrates flexibility and adaptability
Benefits
  • Flexible work arrangements
  • Professional development opportunities
  • Incentive compensation
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ACH originationACH returnsNSF processingcash letter processingstatement processingSOX testingyear-end tax processingaccount reconciliationMicrosoft Excel10-key proficiency
Soft Skills
customer serviceinterpersonal skillsdecision-making skillsverbal communicationwritten communicationmulti-taskingflexibilityadaptabilityproblem solvingself-motivation