Contact Center Associate
Webster Bank
full-time
Posted on:
Location Type: Remote
Location: Connecticut • United States
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Salary
💰 $19 - $21 per hour
About the role
- Be the Voice of Webster in an inbound Contact Center that fosters an engaging, fast-paced, and fun environment
- Anticipate client needs, educate on the benefits of banking with us while delivering on our commitment of client satisfaction
- Perform a variety of transactions, maintenance, and research requests with accuracy
- Responsible for client relationship building and retention efforts utilizing processes, tools and training provided
- Maintain a positive rapport with professionalism, and serve in an empathetic manner
- Facilitate problem resolution by providing complete and accurate information
- Meet and or exceed service expectations, productivity and efficiency standards for all contact center related metrics
- Adhere to compliance procedures and internal/operational risk controls in accordance with all applicable regulatory standards, requirements, and policies
- Perform other duties or accountabilities as assigned
Requirements
- H.S. Diploma or General Education Degree (GED) required
- Some college preferred
- 0-2 years in client or financial services, banking, inbound call center or in person customer facing work experience
Benefits
- Incentive compensation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
client relationship buildingclient satisfactionproblem resolutionprofessionalismempathycommunicationengagementproductivityefficiencyservice expectations
Certifications
H.S. DiplomaGeneral Education Degree (GED)