Implementation Analyst
Webster Bank
full-time
Posted on:
Location Type: Remote
Location: Wisconsin • United States
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Salary
💰 $50,000 - $55,000 per year
About the role
- Lead onboarding for HSA and spending account products, guiding clients through plan design and configuration.
- Conduct training sessions and provide consultative support throughout the implementation lifecycle.
- Develop and maintain detailed project plans with client sign-off at key milestones.
- Coordinate internal and external stakeholders to ensure timely and accurate execution.
- Conduct EDI/SFTP file testing for enrollment and funding files and communicate results to vendors, clients and internal teams.
- Facilitate bulk HSA transfers and spending account rollovers as applicable.
- Manage annual renewals for spending account clients.
- Support transitions between partner relationships, ensuring continuity and data integrity.
- Maintain accurate documentation and project tracking across multiple concurrent implementations.
- Provide proactive communication and status updates to employer clients and internal stakeholders.
Requirements
- 2+ years of experience in benefits administration, implementation or related field required.
- High school diploma/GED required; Bachelor’s degree in Business, Healthcare Administration, or related field preferred.
- Experience with EDI file testing and data integration strongly preferred.
- Proficiency in Microsoft Office Suite
- Experience with CRM or implementation tracking tools required.
- Strong organizational skills and ability to manage multiple projects simultaneously.
- Excellent written and verbal communication skills, with a customer-first mindset.
- Ability to work independently and collaboratively in a fast-paced, remote environment.
- “No task is too small” attitude, with a passion for service excellence and an eagerness to learn.
Benefits
- Incentive compensation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
benefits administrationimplementationEDI file testingdata integrationproject managementproject tracking
Soft skills
organizational skillscommunication skillscustomer-first mindsetindependent workcollaborative workservice excellenceeagerness to learn
Certifications
Bachelor’s degreeHigh school diploma/GED