Customer Success Manager

Webflow

Customer Success Manager guiding high-impact Enterprise customers to adopt and derive value from Webflow's platform. Building strategic relationships and driving customer outcomes.

Posted 7/30/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $148,500 - $175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management within the SaaS and digital experience landscape, with a strong focus on customer engagement, renewal processes, and technical aptitude in navigating complex products and tools.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementSaaS ExperienceProject ManagementTechnical Aptitude

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Insights AnalysisRenewal Process ManagementForecastingCampaign WorkflowsSEO FundamentalsMartech ToolsDigital Experience PlatformsWeb TechnologiesOrganizational SkillsDocumentation

Soft Skills

Relationship BuildingCommunicationProblem SolvingAdaptabilityCollaboration

Tools & Technologies

WebflowCMS PlatformsAnalytics ToolsWorkflow Tools

Industry Keywords

Digital ExperiencesMarketing TechnologyClient-Facing RoleEnterprise Experience

About the role

Key responsibilities & impact

Build strong working relationships with your customers’ day-to-day teams and key stakeholders, becoming a reliable partner throughout their Webflow journey.
Learn each customer’s goals and workflows so you can guide them toward meaningful wins with Webflow’s AI-native website experience platform.
Support account strategy by helping customers adopt core features, implement best practices, and stay on track with their success plans.
Partner closely with Account Executives and Solutions Engineers to deliver a smooth onboarding experience and drive ongoing adoption of new features.
Run customer check-ins and business reviews that highlight progress, unblock issues, and uncover opportunities for deeper engagement.
Own full execution of the renewal process for your book of business, from forecasting through close to protect and grow recurring revenue.
Bring clear, organized customer insights back to the business to help improve our product, processes and overall Enterprise experience.

Requirements

What you’ll need

3+ years prior experience in Customer Success, Account Management, or a client-facing role in SaaS, digital experiences, or an agency environment.
Familiarity with the marketing and digital experience landscape e.g. CMS platforms, martech/analytics tools, SEO fundamentals, or campaign workflows and how they connect to business outcomes.
Experience managing a book of accounts where you balanced competing priorities, responded quickly to customer needs and kept work moving.
Solid organizational and project-management habits that help you stay prepared, document clearly and follow through reliably.
Strong technical aptitude, with demonstrated ability to quickly learn and confidently navigate complex technical products, web technologies and workflow tools.
Proven track record owning renewals and/or contributing to expansion revenue in a former role with comfort operating against commercial targets like NRR.

Benefits

Comp & perks

Ownership in what you help build.
Health coverage that actually covers you.
Support for every stage of family life.
Time off that’s actually off.
Wellness for the whole you.
Invest in your future.
Monthly stipends that flex with your life.
Bonus for building together.