Technical Customer Support Specialist

Webflow

Technical Customer Support Specialist providing assistance in SaaS environments. Handling customer issues and troubleshooting while ensuring effective communication with clients.

Posted 7/1/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-Level💰 $2,150 per monthWebsite

About the role

Key responsibilities & impact

Respond to customer issues by phone, email, and ticketing system
Triage by urgency and impact, and by whether it's user error, setup, product behavior, or a true bug
Resolve Tier 1/2 issues directly when possible
Reproduce issues, gather details, and write clean escalation notes for engineering when dev is needed
Own the support queue in Zendesk
Keep customers updated so nothing disappears into a black hole
Spot repeat issues and surface them to improve the product, onboarding, and help docs
Contribute to FAQs and short walkthroughs

Requirements

What you’ll need

2+ years in SaaS customer support, product support, or technical support
Comfortable troubleshooting software, account setup, permissions, integrations, and basic configuration. Technical enough to diagnose and document problems, but not expected to code
Strong written and phone communication.
Good to have: Trades, home services, or field-service software experience.
GoHighLevel experience.
Zendesk or similar ticketing systems experience.
ServiceTitan experience.

Benefits

Comp & perks

Competitive Salary – We recognize your skills and experience with a great compensation package.
13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus?
Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all!
US Holidays Off – Enjoy 12 paid US holidays throughout the year.
Maternity & Paternity Leave – We support growing families with dedicated leave for new parents.
Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits.
Life Insurance – Our full-time HMO plan includes life insurance for extra peace of mind.
Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources.
Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better!
Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too!
Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people.
*Some benefits may vary. Full details will be provided during the onboarding process.*

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Technical SupportIssue ResolutionProduct Behavior DiagnosisEscalation Note WritingAccount SetupPermissions ManagementBasic Configuration

Soft Skills

Strong Phone CommunicationCustomer Updates