At Coconut, we connect founders and businesses with top-tier remote talent while prioritizing meaningful, reliable partnerships.
We believe success happens when everyone wins. Clients achieve their goals, and our virtual professionals find purpose and growth in their work.
We're currently looking for top talent to fill the role of Customer Service Representative.
The role requires 40 hours/week availability with a time zone of EDT.

Requirements

Proven background in customer service, with experience across diverse BPO cases
Fluent English and a neutral/no accent.
Hands on proficiency with CRM software and cloud based phone systems
Experience Needed:
- Handle customer service calls across multiple client accounts using structured scripts
- Manage customer records in CRM platforms with accurate scheduling and documentation
- Operate cloud based phone systems for both inbound and outbound calls
- Conduct sales focused calls, solidifying sales with professionalism and efficiency
- Provide customer service and scheduling support, ensuring clarity and responsiveness
- Navigate multiple platforms simultaneously during calls while maintaining accuracy and compliance
- Adjust quickly to different call types and strictly follow client protocols and procedures
Good to have:
- Experience in sales environments where closing was required (not just appointment setting)
- Familiarity with best practices in customer experience and retention
- Ability to coach peers in script usage and compliance
- Background in multi industry customer service or account management
- Exposure to performance reporting and call analytics in CRM systems
- Demonstrated ability to manage customer records, scheduling, and documentation accurately
- Experience handling both sales and customer service calls with professionalism
- Strong multitasking ability to manage multiple platforms during live calls
- High adaptability with strict compliance to client specific protocols
- Attention to detail, scheduling, and handling ticket requests.

Benefits

Competitive Salary – We recognize your skills and experience with a great compensation package.
13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus?
Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all!
US Holidays Off – Enjoy 12 paid US holidays throughout the year.
Maternity & Paternity Leave – We support growing families with dedicated leave for new parents.
Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits.
Life Insurance – Our full-time HMO plan includes life insurance for extra peace of mind.
Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources.
Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better!
Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too!
Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceCRM softwarecloud based phone systemssales callsschedulingdocumentationcall analyticsmultitaskingcomplianceperformance reporting

Soft Skills

professionalismefficiencyclarityresponsivenessadaptabilityattention to detailcoachingcommunicationproblem-solvingteamwork