Technical Support Associate, Weekends
Webflow
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇦🇺 Australia
Visit company websiteSalary
💰 A$93,400 - A$104,500 per year
Job Level
JuniorMid-Level
Tech Stack
DNSJavaScript
About the role
- Deliver consistently exceptional customer experiences to every Webflow user.
- Assist customers in support queues, chat and phone utilizing various tools such as Zendesk, Zoom and Jira.
- Document and report bugs, resolve issues, and foster collaboration within the team to ensure top-tier customer satisfaction.
- Advocate for our customers' needs, collaborating closely with your team and manager to identify opportunities for enhancing our product and services.
Requirements
- Must be able to work weekends (Sunday - Wednesday or Saturday - Wednesday)
- Have 1+ years of experience in a technical support role bringing high-touch customer support experience in SaaS or technical services, across email, phone, and live chat.
- Proficient in HTML, CSS, DNS, JavaScript, or have familiarity with Webflow knowledge.
Benefits
- Ownership in what you help build.
- Health coverage that actually covers you.
- Support for every stage of family life.
- Time off that’s actually off.
- Wellness for the whole you.
- Invest in your future.
- Monthly stipends that flex with your life.
- Bonus for building together.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HTMLCSSDNSJavaScriptWebflow
Soft skills
customer experiencecollaborationproblem-solvingadvocacycommunication