Senior Customer Success Manager
Webflow
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteSalary
💰 $144,000 - $209,000 per year
Job Level
Senior
About the role
- Build strong, trusted relationships across your customers’ orgs — from exec sponsors to hands-on users — and guide them through every stage of their Webflow journey.
- Get deep into your customers’ goals, workflows, and tech stack so you can help them use Webflow’s AI-native platform to power more of their digital footprint.
- Lead account strategy with clarity and confidence, rallying cross-functional partners around a shared success plan that drives adoption, impact, and measurable business outcomes.
- Spot opportunities for expansion and new use cases, translating product capabilities into real wins for customers and long-term growth for Webflow.
- Run high-value executive conversations that surface progress, risks, and results — and clearly show why Webflow is essential to the customer’s business.
- Partner with Sales, Technical Architects, and Services Providers to steer complex accounts toward successful launches, scalable architectures, and strong renewal outcomes.
- Bring the customer’s voice back into Webflow with crisp insights that shape product direction, improve our processes, and help us deliver an even better Enterprise experience.
Requirements
- 5+ years of relevant experience advising Enterprise customers in a SaaS or digital experience environment, ideally in a role where you owned adoption, renewal, uncovering expansion, and long-term customer health.
- BA/BS degree or equivalent experience.
- Proven ability to dig into a customer’s business using financial filings, industry research, and internal data to spot risks, opportunities, and growth paths.
- Strong organizational and project management habits that help you stay on top of details, keep cross-functional partners aligned, and maintain momentum in a fast-moving environment.
Benefits
- Ownership in what you help build.
- Health coverage that actually covers you.
- Support for every stage of family life.
- Time off that’s actually off.
- Wellness for the whole you.
- Invest in your future.
- Monthly stipends that flex with your life.
- Bonus for building together.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaSdigital experienceaccount strategycustomer adoptioncustomer renewalcustomer expansionproject managementdata analysisfinancial analysis
Soft skills
relationship buildingcommunicationorganizational skillsleadershipcross-functional collaborationinsight generationproblem-solving
Certifications
BA/BS degree