Internship – Administration Specialist, DACH Market
Webfleet
internship
Posted on:
Location Type: Hybrid
Location: Amsterdam • 🇳🇱 Netherlands
Visit company websiteJob Level
Entry Level
About the role
- Reporting directly into the Administration Team Lead/Mentor
- Customer facing activities, such as: Create return label for customers and coordinate other RVL related issues
- Handle administration related to services, from customer signature to ultimately contract activation
- Process daily incoming customer requests like tariff changes, cancellations or data updates
- Handling (minor) complaints from start to resolution
- Assist the Accounts Receivable department in solving invoice or payment queries
- Creating process-related documentation (process flows + descriptions)
- Identifying and implementing potential process improvements
Requirements
- Impeccable communication and written skills in German
- Mandatory to be able to make a 6-month agreement with the university
- Experience with process documentation (eg. flow charts + process description) + process improvement
- Strong interest in working in a B2B environment
- Ideally, some experience in a customer-facing position
- You are solution-oriented and accurate person with a positive attitude
- Enjoy working in a team in an international and dynamic environment
- Good computer and administration/organization skills
- Understanding technical issues is an asset
Benefits
- Flexible work schedule with up to 3 days of remote working
- Birthday off
- Volunteering time off
- Unlimited Access to LinkedIn Learning
- Access to Gofluent platform to learn new languages
- Employee Assistance Program
- Free access to CALM (top mental health app)
- Internship allowance
- A 6-month Internship contract
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process documentationprocess improvementadministrationcustomer serviceinvoice resolutiondata updatestariff changescomplaint resolution
Soft skills
communication skillswritten skillssolution-orientedaccuracypositive attitudeteamworkinterpersonal skills