Application Support Specialist – II
WebChart
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Consult with customers on EMR optimization efforts.
- Provide best practices to ensure customer success with the EMR.
- Perform complex configurations to improve workflow efficiencies.
- Provide an exceptional customer experience in every interaction.
- Provide training to client users during deployment to alleviate the training burden from the project team.
- Provide ongoing product education for existing customers.
- Escalate bug fixes to appropriate staff as needed.
- Take initiative to maximize opportunities for personal growth in product knowledge.
- Assist the deployment team with onboarding tasks.
- Requires up to 10% travel.
Requirements
- Education: Must obtain applicable product certifications within 90 days of hire.
- Experience:
- 2+ years of experience providing customer service/support to commercial clients.
- Experience using and troubleshooting business applications.
- Effective written and verbal communication skills.
- Skills:
- Ability to clearly communicate with professional clients at all levels.
- Strong organizational skills.
- Oral presentation, training, and public speaking experience.
- Proficiency in using MS Office Suite, internet, e-mail, and browser-based applications.
Benefits
- Competitive compensation
- Comprehensive benefits package including medical/dental/vision insurance
- 401k with company match
- Unlimited Paid-Time off
- Quarterly bonus program
- Flexible work schedule
- Remote work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
EMR optimizationcomplex configurationsworkflow efficienciesbusiness applications troubleshootingproduct education
Soft skills
customer serviceeffective communicationorganizational skillsoral presentationtrainingpublic speaking
Certifications
applicable product certifications