Manager, Workday Compensation Operations
R1 RCM
Field Operations Associate
WebChart
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Customer & Provider Liaison: Serve as a bridge between employers, employees, and occupational healthcare providers, ensuring requests are handled quickly and accurately.
- Service Queue Management: Monitor and process incoming service requests, verifying employer, employee, and provider information, and coordinating appointments within specified timeframes.
- Provider Directory Quality: Maintain and update the BlueHive Provider Directory, researching geographic gaps, and encouraging providers to keep their listings accurate and complete.
- Documentation & Knowledge Management: Maintain clear, organized records of provider data, service requests, and resolutions. Create and update internal documentation, FAQs, and process playbooks so CX and provider teams have consistent, easy-to-navigate guidance.
- Operational Support: Use independent judgment to troubleshoot issues, escalate when appropriate, and support the CX team with clear documentation and process playbooks.
- Feedback Loop: Capture and communicate customer feedback, feature requests, and provider pain points directly to the Product and CX leadership teams.
- Community Contribution: Support customer and provider engagement initiatives (surveys, roundtables, feedback interviews) to surface insights that improve platform experience.
- Continuous Learning: Stay current on BlueHive features, services, and pricing to provide accurate, up-to-date guidance to customers and providers.
- Team Collaboration: Participate in weekly team meetings, contribute ideas for improving workflows, and collaborate cross-functionally to deliver excellent service.
Requirements
- Education: High school diploma or equivalent (Associate’s or Bachelor’s degree a plus).
- Experience:
- 0–2 years in customer service, operations, or provider relations.
- Healthcare or compliance-related experience, especially with EHR systems, is a plus.
- Skills:
- Strong communication and customer service skills.
- Tech-savvy; comfortable with Mac OS, G-Suite, CRMs, and virtual collaboration tools (e.g., Webex, Zoom).
- Understanding of remote work best practices.
- Bilingual/multilingual skills are a plus.
Benefits
- 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceoperationsprovider relationsEHR systemsdocumentation managementknowledge managementservice request processingfeedback communicationdata organizationtroubleshooting
Soft skills
strong communicationcustomer service skillsindependent judgmentteam collaborationproblem-solvingadaptabilityengagement initiativescontinuous learninginterpersonal skillsorganizational skills
