Operations

• Customer & Provider Liaison: Serve as a bridge between employers, employees, and occupational healthcare providers, ensuring requests are handled quickly and accurately.
• Service Queue Management: Monitor and process incoming service requests, verifying employer, employee, and provider information, and coordinating appointments within specified timeframes.
• Provider Directory Quality: Maintain and update the BlueHive Provider Directory, researching geographic gaps, and encouraging providers to keep their listings accurate and complete.
• Documentation & Knowledge Management: Maintain clear, organized records of provider data, service requests, and resolutions. Create and update internal documentation, FAQs, and process playbooks so CX and provider teams have consistent, easy-to-navigate guidance.
• Operational Support: Use independent judgment to troubleshoot issues, escalate when appropriate, and support the CX team with clear documentation and process playbooks.
• Feedback Loop: Capture and communicate customer feedback, feature requests, and provider pain points directly to the Product and CX leadership teams.
• Community Contribution: Support customer and provider engagement initiatives (surveys, roundtables, feedback interviews) to surface insights that improve platform experience.
• Continuous Learning: Stay current on BlueHive features, services, and pricing to provide accurate, up-to-date guidance to customers and providers.
• Team Collaboration: Participate in weekly team meetings, contribute ideas for improving workflows, and collaborate cross-functionally to deliver excellent service.

Field Operations Associate

Sales Compensation & Operations Consultant

Global Director – Grid Services Operations

Global Director – Grid Services Operations

Operations Analyst

Operations Specialist