Webbing

Junior Technical Support Specialist

Webbing

full-time

Posted on:

Origin:  • 🇱🇻 Latvia

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Salary

💰 €1,400 - €1,600 per month

Job Level

Junior

Tech Stack

IoT

About the role

  • Respond to customer inquiries and support requests via Zendesk and other channels
  • Troubleshoot basic technical and operational issues
  • Accurately log, classify, and follow up on customer tickets according to SLA guidelines
  • Escalate complex or unresolved issues to senior team members when necessary
  • Maintain clear and professional communication with customers in English
  • Follow internal workflows and contribute to knowledge base documentation when needed
  • Work in rotating shifts as part of a 24/7 support team; night shifts from home possible; after probation, work from home 1 – 2 days is possible

Requirements

  • Education in Telecommunications, IT, or a related technical field – mandatory
  • Fluent written and spoken English – mandatory
  • 1+ year of previous customer support experience – preferred
  • Interest in telecom, mobile technologies, and IoT is a strong advantage
  • Strong communication skills and a customer-oriented mindset
  • Ability to work well both independently and in a team environment
  • Basic problem-solving skills and a willingness to learn technical troubleshooting
  • Ability to work rotating shifts as part of a 24/7 support team (night shifts)