Collections Agent

Webafrica

Collections Agent handling overdue and delinquent accounts for Webafrica. Responsible for collections via phone, email, and sms with strong attention to detail.

Posted 5/18/2026contractRemote • 🇿🇦 South AfricaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

**Key Performance Areas (KPA’s) (specific duties) **
Daily collections on overdue and delinquent accounts
Collecting via telephone, email and sms
Manage payment arrangements
Allocations of payments
Suspending of respective clients in line with terms offered
Preparation of delinquent accounts list
Management of ‘final notice’ process**
Listing of delinquent accounts with credit bureau**
Reporting on delinquent book
Ad-hoc reporting and reconciliations
**The position includes but is not limited to the above KPA’s **

Requirements

What you’ll need

**Minimum Requirements**
Matric
Basic understanding of delinquent accounts and hand overs to legal
MS Office Skills - (intermediate)
Previous collections experience within an ISP environment (will be an advantage)
3 Year call centre experience
2-5 Year credit control experience
Financial Transactions knowledge (basic credits and debits, understanding of overdue/due/total balances)
Basic understanding of a debtor's age analysis
PREFERENCE WILL BE GIVEN TO CANDIDATES WITH A FIBRE INTERNET CONNECTION AT HOME
**Ideal requirements**
Credit Management (advantageous)
National Credit Agreements Act (advantageous)
**Key competencies**
Excellent verbal and written communication skills
Customer focused and brand aware
Ability to learn continuously
Strong administrative skills
Time Management Skills
Negotiation Skills
Discipline/respect for confidentiality
Excellent analytical abilities
Attention to detail
Deadline driven
Customer service orientated

Benefits

Comp & perks

Our benefits are second to none - the icing on the Webafrica culture cake:
We are a Fully Remote work environment
That’s right! No need to go into the office! You can work from just about anywhere.
We have partnered with a shared office/workspace called Workshop 17, and we cover the cost of your access to any of their branches around the country – allowing you to change your scenery from time to time.
We kit you out
We will provide you with all the necessary tech equipment needed for a remote office. Laptop, monitor, and headset.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

collectionspayment arrangementsallocations of paymentsdelinquent accounts managementfinal notice processreportingreconciliationsfinancial transactionsdebtors age analysiscredit control

Soft Skills

verbal communicationwritten communicationcustomer focusedability to learn continuouslyadministrative skillstime managementnegotiation skillsdisciplineanalytical abilitiesattention to detail

Certifications

Credit ManagementNational Credit Agreements Act