Weave

Customer Success Manager – Adoption

Weave

full-time

Posted on:

Location Type: Hybrid

Location: Lehi • Utah • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Provide tailored education to customers, including training sessions and best practice consulting for feature adoption.
  • Monitor customer usage patterns and engagement metrics to identify areas for optimization and needed support.
  • Collect and document customer feedback, including feature requests, areas for improvement, and overall satisfaction.
  • Use Vitally to create custom customer outreach campaigns and account reviews for a book of business, ensuring personalized and proactive customer engagement.
  • Advocate for customer needs and feedback within cross-functional teams to drive customer-centric initiatives.
  • Champion customer success and satisfaction by actively contributing to product development and customer experience efforts.

Requirements

  • Proven experience in a customer-facing role, ideally within the SaaS industry.
  • Proficiency in Salesforce, with the ability to manage customer interactions and engagement.
  • Exceptional written and verbal communication skills for clear, effective customer education.
  • Strong interpersonal skills with the ability to build trust and rapport with customers.
  • Self-motivated, results-oriented with a history of meeting/exceeding performance targets.
  • Strong problem-solving abilities, with a creative approach to addressing customer needs.
  • High degree of ownership and accountability in driving successful customer outcomes.
  • Must be legally eligible to work in the US (application asks about legal eligibility and visa sponsorship).
Benefits
  • This position will be hybrid, working Tuesday/Wednesday in the office with optional WFH on Monday/Thursday/Friday.
  • Weave is an equal opportunity employer committed to fostering an inclusive workplace.
  • Accommodation available for disabilities or special needs upon request.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer educationcustomer engagementfeature adoptioncustomer feedback documentationcustomer outreach campaignsSaaS experienceSalesforce proficiencyperformance targetsproblem-solving
Soft skills
written communicationverbal communicationinterpersonal skillstrust buildingself-motivatedresults-orientedownershipaccountability