Customer Success Manager

• Provide tailored education to customers, including training sessions and best practice consulting for feature adoption.
• Monitor customer usage patterns and engagement metrics to identify areas for optimization and needed support.
• Collect and document customer feedback, including feature requests, areas for improvement, and overall satisfaction.
• Use Vitally to create custom customer outreach campaigns and account reviews for a book of business, ensuring personalized and proactive customer engagement.
• Advocate for customer needs and feedback within cross-functional teams to drive customer-centric initiatives.
• Champion customer success and satisfaction by actively contributing to product development and customer experience efforts.

Customer Success Manager – Adoption

Customer Success Manager – SaaS

Client Success Advisor – Life Insurance

Senior Customer Success Manager – Automotive

Customer Success Manager

Strategic Customer Success Manager