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About the role
Key responsibilities & impact- Train AI models by reviewing responses and delivering consistent, actionable feedback.
- Review and analyze customer feedback on AI behavior; document and recommend corrective actions.
- Own the customer experience of AI-driven interactions and recommend appropriate escalation paths.
- Generate clear, natural, and conversational written content for AI training.
- Collaborate with cross-functional teams to improve processes, content, and AI outcomes.
- Proactively identify issues, suggest solutions, and drive continuous improvement.
Requirements
What you’ll need- Bachelor’s degree in any discipline.
- 2–3 years of experience in AI training, customer care, chat management, or a related field.
- Experience in Postman is ideal, but not mandatory
- Proficiency in Google Sheets, Slides, and Docs
Benefits
Comp & perks- This position will be remote
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI trainingcustomer carechat managementcontent generationprocess improvement
Soft Skills
collaborationproblem-solvingcommunicationfeedback deliverycontinuous improvement
