Weave

Porting Analyst – Rejections

Weave

full-time

Posted on:

Location: Utah • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Review and analyze port rejections assigned daily, identifying specific rejection reasons and resolution paths
  • Assess port rejections and interpret rejection reason to determine appropriate next steps
  • Coordinate with customer offices, carriers, and internal teams to gather missing information or documentation
  • Accurately document actions taken, communications made, and resolution steps; ensure records are updated
  • Proactively communicate with internal teams to minimize delays and ensure smooth porting experiences
  • Flag recurring issues or process gaps to help reduce porting rejections
  • Adhere to carrier requirements, company policies, and regulatory guidelines when handling rejections
  • Maintain high attention to detail to prevent repeated rejections and ensure first-pass success
  • Provide feedback on common rejection trends and collaborate with team members to share best practices
  • Report to Porting Team Lead and work within the Onboarding team

Requirements

  • High school diploma or equivalent required
  • Associate’s or bachelor’s degree preferred
  • 1–2 years of experience in telecommunications, customer support, number porting, or a related field preferred
  • Experience working in a ticketing, CRM, or case management system is a plus
  • Understanding of Local Number Portability (LNP) processes and terminology is highly desirable
  • Familiarity with Customer Service Records (CSRs), billing statements, and telecom documentation
  • Basic knowledge of FCC/telecom compliance guidelines is a plus
  • Strong problem-solving and analytical thinking
  • Excellent written and verbal communication skills
  • High attention to detail and ability to manage multiple cases simultaneously
  • Strong organizational skills
  • Ability to work independently and collaborate within a team
  • Proficiency with common business software (Salesforce, Google Workspace)
  • Comfort with learning and navigating CRM/ticketing systems
  • Legal eligibility to work in the US (application asks about work authorization and visa sponsorship)