IT Service Manager
WEAT Electronic Datenservice GmbH
full-time
Posted on:
Location Type: Hybrid
Location: Düsseldorf • Germany
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Salary
💰 €50,000 - €80,000 per year
About the role
- You monitor adherence to the agreed SLAs with customers and service providers.
- To do this, you produce internal and external reports and actively contribute to the further development of our IT service management processes.
- You coordinate and own service review meetings with our customers, identify improvement opportunities in our processes, and track their implementation.
- As part of the IT support team, you act as an interface to other departments.
- As IT Service Manager, you handle our incident, problem, change, and capacity management.
- Within our incident management process, you manage communication with customers and prepare communications to supervisory authorities.
- You actively participate in the support of our key accounts.
Requirements
- Degree in a scientific discipline / computer science or an equivalent qualification.
- Several years of experience in IT service management according to common standards such as ITIL v4, ISO/IEC 20000, FitSM, Service Lifecycle.
- Knowledge in defining, monitoring, and evaluating service and performance metrics.
- Basic knowledge of IT compliance and IT security.
- Excellent written and spoken German and English.
Benefits
- Good work–life balance (flexible working hours, home office).
- An attractive compensation package that includes not only a competitive salary but also extras such as the option for a Deutschland-Ticket (regional transport pass) or a fuel allowance.
- Generous 32 days of annual leave for proper rest and recovery.
- Company pension plan with a monthly employer contribution.
- Opportunity for workation in European countries.
- Continuous support for your professional skills through tailored training programs.
- Agile work environment, flat organizational structures, and short decision-making processes.
- A values-driven corporate culture; collaboration with motivated colleagues in an interesting, varied and social work environment that you can actively help shape.
- Diverse opportunities for professional and personal development.
- Easily accessible location in the heart of Düsseldorf, including parking.
- Bike leasing (JobRad).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT service managementincident managementproblem managementchange managementcapacity managementservice performance metricsIT complianceIT securityreportingprocess improvement
Soft Skills
communicationcoordinationcustomer serviceinterdepartmental collaborationanalytical thinkingproblem-solvingorganizational skillsactive participationleadershipadaptability
Certifications
ITIL v4ISO/IEC 20000FitSM