IT Service Manager

WEAT Electronic Datenservice GmbH

IT-Service Manager overseeing SLAs, reports, and customer engagement at WEAT, a leader in cashless payment solutions.

Posted 4/12/2026full-timeDüsseldorf • 🇩🇪 GermanyMid-LevelSenior💰 €50,000 - €80,000 per yearWebsite

About the role

Key responsibilities & impact

You monitor adherence to the agreed SLAs with customers and service providers.
To do this, you produce internal and external reports and actively contribute to the further development of our IT service management processes.
You coordinate and own service review meetings with our customers, identify improvement opportunities in our processes, and track their implementation.
As part of the IT support team, you act as an interface to other departments.
As IT Service Manager, you handle our incident, problem, change, and capacity management.
Within our incident management process, you manage communication with customers and prepare communications to supervisory authorities.
You actively participate in the support of our key accounts.

Requirements

What you’ll need

Degree in a scientific discipline / computer science or an equivalent qualification.
Several years of experience in IT service management according to common standards such as ITIL v4, ISO/IEC 20000, FitSM, Service Lifecycle.
Knowledge in defining, monitoring, and evaluating service and performance metrics.
Basic knowledge of IT compliance and IT security.
Excellent written and spoken German and English.

Benefits

Comp & perks

Good work–life balance (flexible working hours, home office).
An attractive compensation package that includes not only a competitive salary but also extras such as the option for a Deutschland-Ticket (regional transport pass) or a fuel allowance.
Generous 32 days of annual leave for proper rest and recovery.
Company pension plan with a monthly employer contribution.
Opportunity for workation in European countries.
Continuous support for your professional skills through tailored training programs.
Agile work environment, flat organizational structures, and short decision-making processes.
A values-driven corporate culture; collaboration with motivated colleagues in an interesting, varied and social work environment that you can actively help shape.
Diverse opportunities for professional and personal development.
Easily accessible location in the heart of Düsseldorf, including parking.
Bike leasing (JobRad).

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT service managementincident managementproblem managementchange managementcapacity managementservice performance metricsIT complianceIT securityreportingprocess improvement

Soft Skills

communicationcoordinationcustomer serviceinterdepartmental collaborationanalytical thinkingproblem-solvingorganizational skillsactive participationleadershipadaptability

Certifications

ITIL v4ISO/IEC 20000FitSM