Insurance Customer Service Representative

WeAssist.io

Insurance Customer Service Representative handling client communications and policy servicing for a commercial insurance agency. Focused on supporting contractors and SMB clients with insurance operations.

Posted 4/23/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 $9,600 - $14,400 per yearWebsite

About the role

Key responsibilities & impact

Client Communication & Frontline Support
Policy Servicing & Endorsements
Billing, Payments & Compliance
Renewal Tracking & Support
Data Management & Documentation

Requirements

What you’ll need

Strong working knowledge of insurance operations, particularly in commercial lines
Familiarity with insurance terminology, policy documents, and servicing workflows
Excellent communication skills—both written and verbal—with the ability to handle client interactions professionally
Strong attention to detail, organizational skills, and the ability to prioritize in a fast-paced environment
Experience or exposure to construction or contractor insurance is a HUGE plus!
Ideally using Apple products (Mac, iPhone) and are fluent in tools like Numbers, Pages, and iMessage for seamless collaboration.

Benefits

Comp & perks

13th Month Bonus (Wild right?! 🤯)
Permanent work-from-home / remote set-up
Health insurance
Dental insurance
Mental health insurance
Great starting salary
Growth opportunity
Performance-based raises
Prizes and bonuses

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

insurance operationspolicy servicingbillingpaymentscompliancedata managementdocumentation

Soft Skills

communication skillsattention to detailorganizational skillsprioritizationclient interaction