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Customer Service Representative – Cardiac Devices
WearlinqCustomer Service Representative providing patient support for ambulatory cardiac monitoring devices via phone and email. Ensuring positive patient and provider experiences throughout the monitoring process.
About the role
Key responsibilities & impact- Provide inbound and outbound phone support to patients using ambulatory cardiac monitoring devices (e.g., Holter, Extended Holter, Cardiac Event Monitor, Mobile Cardiac Telemetry).
- Guide patients through device placement, activation, connectivity troubleshooting, and general usage questions.
- Support ship-to-home patients with hookup assistance and monitoring initiation according to established outreach protocols.
- Respond to patient concerns with empathy and professionalism, ensuring patient comfort and understanding.
- Serve as a point of contact for ordering clinics, physician offices, and healthcare staff regarding device orders, patient status, and service-related questions.
- Provide timely updates and follow-up communication to clinical partners as needed.
- Escalate urgent or complex concerns to supervisors, clinical teams, or quality leadership per internal escalation procedures.
- Accurately document all patient and customer interactions in CRM and/or patient management systems.
- Maintain compliance with HIPAA, privacy standards, and internal quality requirements.
- Identify and report any potential patient safety concerns or adverse events according to company policy.
- Assist with coordination of device logistics, replacements, and shipment tracking when necessary.
- Support cross-functional communication with clinical operations, sales, and technical teams to ensure resolution of patient issues.
- Contribute to continuous improvement by identifying recurring patient challenges or service trends.
Requirements
What you’ll need- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- 1+ years of customer service experience in a healthcare, medical device, or patient-support environment preferred.
- Comfort working with patients over the phone, including individuals who may be anxious or frustrated.
- Strong verbal and written communication skills.
- Proficiency with computer systems, EMR/CRM platforms, and Microsoft Office or Google Workspace tools.
- Ability to work independently in a fully remote environment while meeting performance expectations.
- Experience in ambulatory cardiac monitoring, cardiology services, or IDTF operations preferred.
- Familiarity with cardiac monitoring devices such as Holter monitors, event monitors, or telemetry systems preferred.
- Prior experience supporting remote patient populations or medical device troubleshooting preferred.
- Knowledge of basic cardiac rhythm terminology (AFib, PVCs, SVT) is a plus.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Wearlinq Website LinkedIn All Job Openings 11 - 50 employees ⚕️ Healthcare Insurance 🧬 Biotechnology Healthcare Insurance
- Biotechnology
- Healthcare Wearlinq is a pioneering healthcare company specializing in cardiac monitoring solutions, notably through its innovative eWave device. This state-of-the-art, 6-lead wireless cardiac monitor offers remarkable clarity and convenience for both patients and healthcare providers, ensuring continuous and comprehensive heart data collection. With over 33 years of expertise in patient care, Wearlinq focuses on enhancing the patient experience through its user-friendly mobile app and dedicated support services, thereby aiming to elevate the standard of cardiac diagnostics and improve clinical outcomes. Customer Service Representative – Cardiac Devices Job not on LinkedIn 🔥 7 minutes ago 🤠 Texas – Remote 💵 $22 - $24 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Provide inbound and outbound phone support to patients using ambulatory cardiac monitoring devices (e.g., Holter, Extended Holter, Cardiac Event Monitor, Mobile Cardiac Telemetry).
- Guide patients through device placement, activation, connectivity troubleshooting, and general usage questions.
- Support ship-to-home patients with hookup assistance and monitoring initiation according to established outreach protocols.
- Respond to patient concerns with empathy and professionalism, ensuring patient comfort and understanding.
- Serve as a point of contact for ordering clinics, physician offices, and healthcare staff regarding device orders, patient status, and service-related questions.
- Provide timely updates and follow-up communication to clinical partners as needed.
- Escalate urgent or complex concerns to supervisors, clinical teams, or quality leadership per internal escalation procedures.
- Accurately document all patient and customer interactions in CRM and/or patient management systems.
- Maintain compliance with HIPAA, privacy standards, and internal quality requirements.
- Identify and report any potential patient safety concerns or adverse events according to company policy.
- Assist with coordination of device logistics, replacements, and shipment tracking when necessary.
- Support cross-functional communication with clinical operations, sales, and technical teams to ensure resolution of patient issues.
- Contribute to continuous improvement by identifying recurring patient challenges or service trends. 🎯 Requirements
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- 1+ years of customer service experience in a healthcare, medical device, or patient-support environment preferred.
- Comfort working with patients over the phone, including individuals who may be anxious or frustrated.
- Strong verbal and written communication skills.
- Proficiency with computer systems, EMR/CRM platforms, and Microsoft Office or Google Workspace tools.
- Ability to work independently in a fully remote environment while meeting performance expectations.
- Experience in ambulatory cardiac monitoring, cardiology services, or IDTF operations preferred.
- Familiarity with cardiac monitoring devices such as Holter monitors, event monitors, or telemetry systems preferred.
- Prior experience supporting remote patient populations or medical device troubleshooting preferred.
- Knowledge of basic cardiac rhythm terminology (AFib, PVCs, SVT) is a plus. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Associate 🔥 8 minutes ago Farmers Insurance 10,000+ employees ⚕️ Healthcare Insurance 💸 Finance Website LinkedIn All Job Openings Customer Service Associate handling inbound calls regarding auto and homeowner claims for Farmers Insurance. Providing explanations of claim processes and documenting customer interactions accurately. 🇺🇸 United States – Remote 💵 $18 - $20 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨🎓 No degree required 🦅 H1B Visa Sponsor Customer Support Associate 🔥 1 hour ago Harbor IT 51 - 200 🔒 Cybersecurity ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Customer Support Associate providing client support at Harbor Compliance. Addressing inquiries and ensuring client satisfaction with fast, friendly service while managing service gaps. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support Customer Service Representative – Aftermarket Auto Parts 🔥 1 hour ago Mustang Parts 11 - 50 🛍️ eCommerce 🛒 Retail Website LinkedIn All Job Openings Customer Service Representative providing post-purchase support for automotive enthusiasts while working remotely. Engaging with customers to enhance their purchasing experience. 🇺🇸 United States – Remote 💵 $15 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨🎓 No degree required Product Support Specialist I 🔥 3 hours ago Houzz 501 - 1000 🛍️ eCommerce 🏪 Marketplace ☁️ SaaS Website LinkedIn All Job Openings Product Support Specialist assisting Houzz professionals with customer service for software solutions. Engaging in software support, subscription questions, and managing client advertising efforts. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨🎓 No degree required 🦅 H1B Visa Sponsor Payments Support Specialist 🔥 3 hours ago Autodesk 10,000+ employees 📱 Media Website LinkedIn All Job Openings Customer Support Specialist at GCPay, providing high-quality customer support for construction invoicing solutions. Resolving issues via phone, email, and chat while collaborating with cross-functional teams. 🇺🇸 United States – Remote 💵 $49.3k - $88.3k / year ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨🎓 No degree required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
ambulatory cardiac monitoringdevice troubleshootingpatient management systemscardiac rhythm terminologymedical device supportmonitoring initiationdevice logistics coordinationpatient safety reportingCRM documentationtelemetry systems
Soft Skills
empathyprofessionalismcommunication skillsindependenceproblem-solvingcustomer servicecross-functional communicationactive listeningpatienceadaptability