Wearlinq

Medical Billing and Coding

• Prepare, review, and submit professional and technical claims for cardiac diagnostic services in compliance with payer, CMS, and IDTF regulations
• Ensure accurate CPT, HCPCS, ICD-10, and modifier usage related to cardiac monitoring and diagnostic testing
• Validate completeness of physician orders, patient demographics, insurance eligibility, and supporting documentation prior to claim submission
• Monitor claim status, identify delays, and follow up with commercial payers, Medicare, and Medicaid as needed
• Research, analyze, and resolve claim denials, rejections, and underpayments; submit appeals with supporting documentation
• Post payments, adjustments, and denials accurately and in a timely manner
• Maintain compliance with CMS, HIPAA, and IDTF billing requirements
• Identify trends in denials or reimbursement issues and proactively escalate concerns to leadership
• Support internal and external audits by providing requested billing documentation and explanations
• Work closely with clinical operations, device/data teams, and customer support to resolve billing discrepancies
• Communicate professionally with providers’ offices and patients regarding billing questions, when needed
• Assist with process improvements to increase billing accuracy, turnaround time, and collections

Medical Billing Associate

Accounting Manager

• Own monthly close and GAAP financial reporting
• Manage general ledger, accruals, reconciliations
• Oversee inventory and cost accounting (manufacturing environment)
• Ensure ASC 606 revenue recognition compliance
• Support term loan accounting and covenant reporting
• Prepare for external audit within 12–24 months
• Improve processes and strengthen internal controls
• Assist in building and mentoring the accounting team

Senior Accounting Manager

Customer Support

• Provide inbound and outbound phone support to patients using ambulatory cardiac monitoring devices (e.g., Holter, Extended Holter, Cardiac Event Monitor, Mobile Cardiac Telemetry).
• Guide patients through device placement, activation, connectivity troubleshooting, and general usage questions.
• Support ship-to-home patients with hookup assistance and monitoring initiation according to established outreach protocols.
• Respond to patient concerns with empathy and professionalism, ensuring patient comfort and understanding.
• Serve as a point of contact for ordering clinics, physician offices, and healthcare staff regarding device orders, patient status, and service-related questions.
• Provide timely updates and follow-up communication to clinical partners as needed.
• Escalate urgent or complex concerns to supervisors, clinical teams, or quality leadership per internal escalation procedures.
• Accurately document all patient and customer interactions in CRM and/or patient management systems.
• Maintain compliance with HIPAA, privacy standards, and internal quality requirements.
• Identify and report any potential patient safety concerns or adverse events according to company policy.
• Assist with coordination of device logistics, replacements, and shipment tracking when necessary.
• Support cross-functional communication with clinical operations, sales, and technical teams to ensure resolution of patient issues.
• Contribute to continuous improvement by identifying recurring patient challenges or service trends.

Medical Billing Associate

Senior Accounting Manager

Customer Service Representative – Cardiac Devices