Client Onboarding Specialist
Wealth Enhancement Group
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Colorado, Oregon, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $80,000 per year
Job Level
Mid-LevelSenior
About the role
- Support Advisor Teams with completion of client paperwork and account set up to support efficient onboarding of new clients.
- Review and establish complete and accurate account records in Salesforce (CRM) for opening new accounts and completing WEAS advisory paperwork
- Timely follow up for client documents
- Submission of all completed and signed documents to Suitability and custodian for review and approval
- Accurate tracking and reporting of account openings
- Ensure all onboarding activities comply with relevant regulations and internal policies, mitigating potential risks
- Ensure consistency, efficiency, and adherence to onboarding processes within the regional location you are assigned
- Assist with the quality control of our offshore partners/team members to ensure accuracy, completeness and that SLAs are being met
- Assist with reassigning tasks from our offshore partners/team members to onshore team members to bring the task to completion
- Actively promote and advocate for the firm’s centralized services to Advisor Teams and internal partners; clearly communicating the value and benefit of our services
- Build strong working relationship with Regional Vice Presidents (RVPs) and Advisor Teams, acting as main point of contact for client onboarding
- Communicate with RVPs, Financial Advisors and Advisor Teams to understand client requests and handle issue resolution
- Educate RVPs, Financial Advisors, and Advisor Teams in the onboarding process by providing training and resources
- Build and maintain strong relationships with IBM Team, assisting with training and mentoring
- Participate in mentorship and training of junior team members
- Document and implement best practices, team standards, Service Level Agreements, and ensure that all team members are trained and updated on processes
- Attend internal retrospectives and assist with change management to drive continuous improvement
- Continuously review and improve onboarding process to enhance efficiency and client satisfaction
Requirements
- 4-year college degree preferred
- 3+ years of industry experience
- Strong attention to detail
- Ability to prioritize workflow and projects; able to work with deadlines and flexible under pressure
- Strong written documentation, version management and organization skills
- Relationship and change management exposure, ability to have professional interactions in stressful situations
- Good problem-solving skills
- Ability to work as a Team Member; positive solution-focused attitude
- Proficient with Microsoft Office
- Experience with Charles Schwab Advisor Center and/or Fidelity Wealthscape is preferred
Benefits
- Medical, dental and vision coverage (Available to full-time employees and their families)
- Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
- Life and AD&D insurance – employer paid and voluntary options
- Short-term and long-term disability, workers compensation – employer paid
- 401k with match and profit sharing
- Wellness programs and resources
- Voluntary benefits, including pet insurance
- 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
- 12 paid holidays each year (10 pre-determined and 2 floating days)
- Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
- Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforceaccount managementquality controlonboarding processesdocumentationversion managementproblem-solvingchange managementtrainingmentoring
Soft skills
attention to detailprioritizationflexibility under pressurewritten communicationrelationship managementteam collaborationsolution-focused attitudeprofessional interactionorganizational skillsclient satisfaction