Technical Support Specialist

Wealth.com

Technical Support Specialist responsible for providing technical support and deploying remote solutions at Wealth.com, an AI wealth management platform.

Posted 5/27/2026full-timeRemote • Arizona • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 - $85,000 per yearWebsite

Tech Stack

Tools & technologies

DNSPython

About the role

Key responsibilities & impact

Maintain an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
Analyze and make recommendations for hardware and software standardization
Create user accounts and manage access control based on company policies
Maintain, analyze, and repair hardware and software systems
Respond to tickets in Jira, and troubleshoot and resolve problems on time
Support and enforce information technology (IT) policies
Set up and configure new systems (Mac and PC), applications, and upgrades
Manage user account information, permissions, and rights, including groups
Document standard procedures and processes
Partner with HR and Security for onboarding of new employees
Work with laptop vendors to order new laptops as needed
Help Wealth.com employees with any technical issues
Train end-users on best practices for using various IT systems, software, and devices.
Provide support for office equipment (printers, scanners, and other peripherals), ensuring that all devices are functioning optimally and resolving any technical problems.
Write and maintain basic scripts (PowerShell, Bash, or similar) to automate tasks and improve system efficiency.

Requirements

What you’ll need

2 years of experience supporting hardware and software applications
Experience with laptop hardware, software applications, operating systems and network connectivity
Strong problem-solving skills and the ability to work independently and in a team environment.
Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
Experience, troubleshooting, both Mac and Windows operating system
Strong knowledge of Google Workspace
Scripting knowledge: bash/python/powershell or other languages
Experience with networking concepts such as IP addressing, DNS, DHCP, and VPNs, and familiarity with network hardware such as routers and switches.

Benefits

Comp & perks

Competitive salary
Hybrid work arrangement in Tempe, AZ
Excellent medical, dental, and vision insurance options, with low-cost premium structures that demonstrate our commitment to offering great value to our employees
100% company-paid basic life insurance, short-term and long-term disability insurance
100% paid parental leave upon eligibility
Company equity managed through Carta
401k with match and 100% vesting upon hire
Flexible PTO in an environment where taking time off to relax or recharge is supported and encouraged
Take time off for holidays — and yes, your birthday counts too. Celebrate, relax, and recharge without thinking twice.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

hardware supportsoftware applications supportnetwork connectivitytroubleshootingscriptingPowerShellBashPythonGoogle Workspacenetworking concepts

Soft Skills

problem-solvingindependent workteam collaborationcommunicationtechnical explanation