Design, implement, and maintain website enhancements, including integration needs and marketing content management using Webflow.
Tune, enhance, and monitor AI agents to elevate customer and agent experiences in both sales and service environments.
Collaborate with business operators to build, prioritize, and execute an automation roadmap.
Design, develop, and support a hybrid automation architecture that leverages both Robotic Process Automation (RPA) and API-driven solutions for end-to-end process optimization.
Redesign static internal portals into dynamic, data-driven, AI-enabled experiences, enabling personalized and scalable internal tools.
Connect and orchestrate diverse internal and external tools, creating seamless workflows and unified user experiences for agents and operators.
Develop orchestration layers and abstraction services for ingesting, normalizing, and serving carrier data.
Transition traditional agent portals to AI-first platforms, replacing legacy toolchains and driving continuous improvement with innovative technology.

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
5+ years of experience in software engineering, with exposure to automation, system integration, and cloud environments.
Hands on development experience with Python, JavaScript, TypeScript, Node.js, or similar languages.
Experience operating within AWS, including services such as AWS Connect, Lambda, and S3.
Experience integrating or tuning AI or ML agents, particularly within customer service or sales automation environments.
Strong experience designing and implementing automation solutions using RPA tools such as UiPath or Automation Anywhere.
Experience building API led integrations.
Proven ability to design and implement orchestration and abstraction layers for system integration.
Experience with Webflow or similar website or content management platforms.
Familiarity with headless CMS platforms such as Contentful or Strapi and modern web frameworks.
Experience building rapid prototypes and proof of concepts.
Ability to deliver iteratively and move solutions from concept to production efficiently.
Experience working in agile or sprint-based development environments.
Strong ability to communicate technical concepts clearly to non-technical audiences.
Ability to operate effectively in a fast moving, ambiguous environment.

Benefits

Medical, Dental, Vision, Life, Pet; Flexible Spending Account
Competitive Salaries
401K Match
Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave
Short and Long-Term Disability
Employee Support Programs, Including Mental Health
Tuition Reimbursement
Matching Charitable Gift Program
Lucrative Referral Program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PythonJavaScriptTypeScriptNode.jsRobotic Process Automation (RPA)API-driven solutionsautomation solutionsorchestration layersabstraction servicesAI agents

Soft Skills

communicationcollaborationproblem-solvingadaptabilityiterative deliveryconcept to productioncustomer experience focustechnical concept explanationprioritizationcontinuous improvement