Director, Operations & Service Delivery

WCG

Operations director scaling reliable meeting technology services for WCG’s clinical-trial clients. Leading logistics, streaming, A/V production, scheduling, vendors, and operational teams.

Posted 8/20/2026full-timeGreenwood Village • Colorado • 🇺🇸 United StatesLead💰 $119,700 - $186,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in operations leadership, logistics management, and vendor relations, with a strong focus on utilizing AI and digital technologies to optimize performance and enhance service delivery. Proven ability to develop scalable operational plans and lead multi-disciplinary teams in high-stakes environments.

Highest-signal resume keywords

Operations LeadershipLogistics ManagementVendor ManagementAI UtilizationPerformance Metrics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LogisticsProduction OperationsSchedulingInventory ManagementKPI MonitoringQuality AssuranceSOP DevelopmentInternational ShippingTechnical Asset ManagementWorkforce Planning

Soft Skills

Analytical SkillsCommunication SkillsStakeholder Management

Tools & Technologies

AI TechnologiesDigital TechnologiesDashboards

Certifications & Qualifications

Bachelor’s Degree in Business AdministrationSupply Chain & Logistics ManagementIndustrial Engineering

Industry Keywords

Services-Based OrganizationOperational Risk ManagementVendor SelectionCost OptimizationTime-Critical Delivery

About the role

Key responsibilities & impact

Provide senior leadership across logistics, production, scheduling, and key support functions for meeting delivery
Translate business growth, meeting volume, and international expansion into scalable operational plans, staffing models, and infrastructure requirements
Partner with the VP of Operations on strategy, client engagement, and service innovation
Establish and monitor KPIs, dashboards, and performance metrics
Direct equipment logistics and inventory management for iPads, audio/visual equipment, and technical assets
Oversee domestic and international shipping, customs coordination, equipment readiness, storage, repair, and lifecycle management
Oversee live video streaming operations, readiness, redundancy, service reliability, training, incident escalation, and quality assurance
Provide senior oversight of Audio/Visual Production workflows, quality standards, coordination, and issue resolution
Lead technician scheduling, workforce planning, resource utilization, forecasting, workload balance, and coverage
Manage vendor relationships, governance, SLAs, performance metrics, escalation, continuity, vendor selection, and cost optimization
Lead and develop managers and individual contributors across multiple functional teams
Reduce operational and delivery risk through SOPs, training, audits, and proactive issue management
Collaborate with Technology, Quality, Security, Client Services, and Finance
Leverage AI and digital technologies to enhance productivity, decision-making, scalability, and stakeholder experiences

Requirements

What you’ll need

Bachelor’s degree in business administration, supply chain & logistics management, industrial engineering or related field
Minimum of 8 years of progressive operations leadership experience in a services-based organization
Minimum of 5 years’ experience leading managers and multi-disciplinary operational teams
Strong background in logistics, vendor management, scheduling, and/or production operations
Experience supporting technology-enabled services or time-critical delivery environments
Demonstrated ability to manage complex operations with high reliability and accountability
Experience working with international operations, shipping, or logistics considerations
Strong analytical, communication, and stakeholder management skills
Demonstrated ability to effectively utilize artificial intelligence (AI) and emerging technologies to enhance productivity, improve decision-making, streamline workflows, and drive business outcomes
Hybrid role with required on-site presence at the Greenwood Village, CO office multiple days per week
Travel requirement of 5%–10%

Benefits

Comp & perks

Comprehensive Benefits package - Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts
Employee Assistance Programs and additional work/life resources
Referral Bonuses
Tuition Reimbursement
Flexible PTO
Volunteer Time Off to benefit the community
Opportunities for career development with on-the-job training, certification assistance, and continuing education reimbursement