WCB-Alberta

IT Support

• Design, maintain, and continuously improve the BCM framework, standards, methodologies, and supporting processes, aligned with recognized business continuity practices and WCB-Alberta’s operating environment.
• Establish and maintain BCM governance, reporting, and program maturity measures to support leadership oversight and informed decision-making.
• Plan and coordinate annual BCM program activities, including Business Impact Analysis (BIA) refreshes, business continuity plan updates, training, exercises, remediation tracking, and related BCM initiatives across business areas.
• Lead or coordinate Business Impact Analysis, risk assessments, dependency reviews, and continuity strategy development to validate critical operations, recovery requirements, and practical recovery capabilities.
• Ensure business continuity plans, crisis management plans, and supporting procedures are documented, tested, maintained, and aligned with organizational priorities and recovery objectives.
• Lead and coordinate the design, delivery, and evaluation of business continuity and crisis management exercises, including enterprise-wide and business-area-specific exercises.
• Work closely with business leaders, plan owners, IT Disaster Recovery, Cybersecurity, Communications, Corporate Security, Facilities, Operations, and other partners to strengthen disruption readiness and coordinated response.
• Provide advisory and coordination support during incidents, disruptions, exercises, and crisis events, ensuring adherence to approved plans, priorities, escalation protocols, and decision-making thresholds.
• Monitor plan execution during exercises and events, identify gaps or deviations in real time, and support timely escalation of material issues and risks to leadership.
• Lead post-incident and post-exercise reviews, identify lessons learned, and oversee corrective actions and remediation items to improve future readiness.
• Assess emerging risks and translate complex or ambiguous disruption scenarios into practical continuity, recovery, and resilience recommendations.
• Develop and deliver BCM training and awareness activities tailored to different audiences, including executives, business area BCP leads, incident response leaders, and general staff.
• Build BCM capability across the organization by coaching business areas, supporting plan owners, promoting consistent practices, and influencing participation without direct authority.
• Apply strong program and project management practices to plan, coordinate, prioritize, and deliver BCM activities in a structured and timely manner.
• Lead or support technology and business projects as assigned, applying project management best practices to deliver strategic organizational outcomes.

Business Continuity Lead – IT Project Manager II