Revenue Operations Lead

WBEZ-FM 91.5

Revenue Operations Lead powering membership growth for Chicago Public Media, a nonprofit news organization. Governing CRM, audience data, reporting, vendors, and payment infrastructure across WBEZ, Sun-Times, and Vocalo.

Posted 8/14/2026full-timeChicago • Illinois • 🇺🇸 United StatesSenior💰 $69,800 - $97,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing CRM governance, operational workflows, and revenue operations, with a strong focus on audience segmentation, attribution frameworks, and reporting methodologies. Capable of designing scalable operational systems and enforcing standards across cross-functional teams to ensure data integrity and operational accuracy.

Highest-signal resume keywords

CRM GovernanceOperational WorkflowsRevenue OperationsAudience SegmentationAttribution Frameworks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Systems DesignPerformance ReportingData ValidationRevenue ClassificationCampaign Naming Conventions

Soft Skills

Analytical SkillsAttention to DetailProcess Management

Tools & Technologies

CRM SystemsPayment PlatformsReporting Tools

Industry Keywords

Membership RevenueLifecycle OperationsAudience TouchpointsScalable Infrastructure

About the role

Key responsibilities & impact

Manage operational systems, governance, and performance infrastructure supporting Chicago Public Media’s membership revenue engine across brands, platforms, and audience touchpoints
Design and govern systems supporting scalable membership growth and lifecycle operations
Serve as the operational coordination layer across Growth & Acquisition and Lifecycle & Retention
Own audience data, segmentation structures, CRM business rules, and lifecycle governance
Establish operational readiness standards and validate audience setup, suppression logic, tracking configuration, and launch readiness
Define revenue classifications, attribution standards, campaign naming conventions, tracking structures, and reporting methodologies
Validate reporting accuracy and alignment between operational reporting and booked revenue
Partner with Insights on dashboards, forecasting, cohort analysis, and performance reporting
Manage payment, messaging, fulfillment, donation, and revenue platform vendors
Establish vendor service-level expectations, accountability frameworks, and business rules for payment routing, retry logic, fraud prevention, and transaction governance
Coordinate with Enterprise Systems on technical implementation while owning business requirements and operational governance
Standardize operational frameworks and enforce governance across Membership systems, workflows, and revenue activities
Identify operational risks, workflow gaps, reporting discrepancies, and cross-team inconsistencies
Support scalable infrastructure for long-term audience and revenue growth

Requirements

What you’ll need

Experience managing CRM governance, operational workflows, and revenue operations within membership, subscription, or audience-based organizations
Strong understanding of audience segmentation, attribution frameworks, and revenue reporting methodologies
Experience designing scalable operational systems and governance processes
Strong analytical, operational, and process management capabilities
Ability to establish and enforce operational standards across cross-functional teams
Experience working across CRM, payment, reporting, and revenue operations systems
Strong attention to detail and commitment to operational accuracy and data integrity
Ability to translate operational complexity into scalable workflows and governance frameworks

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Vacation
Holidays
Life insurance
Disability coverage
Retirement savings
Commuter benefits plan
Competitive salary and benefits package