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Customer Support Specialist
Wayvia (formerly PriceSpider)Customer Support Specialist managing customer inquiries for Wayvia products. Responding to requests and resolving issues via multiple communication channels.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities by effectively resolving issues, managing communication across various channels, and utilizing product knowledge to guide customers. Emphasizes adherence to best practices and collaboration with cross-functional teams to enhance customer satisfaction.
Highest-signal resume keywords
Customer Support ExperienceTroubleshooting AbilityCommunication SkillsOrganizational SkillsCustomer Support Software Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Time ManagementProfessional Communication
Tools & Technologies
ZendeskFreshdesk
Certifications & Qualifications
Associate's DegreeBachelor's Degree (Preferred)
Industry Keywords
Customer SupportSLACross-Functional CollaborationRoot Cause AnalysisBest Practices
About the role
Key responsibilities & impact- Respond to customer support issues and resolve them per SLAs.
- Communicate professionally with customers according to PriceSpider standards.
- Work cross-functionally to resolve issues promptly.
- Escalate issues when necessary.
- Manage inbound communication via telephone, email, support tickets, and customer portal.
- Utilize knowledge of Wayvia products to resolve issues independently.
- Guide customers on product benefits and enhancements.
- Assist with reports and metrics.
- Recommend best practices to customers.
- Identify and communicate root cause issues professionally.
- Convey support team needs and issues cross-functionally.
- Recommend patterns of issues for the product roadmap.
- Contribute to high-priority issues.
- Adhere to customer support best practices and policies.
Requirements
What you’ll need- Associate's degree (Bachelor’s preferred)
- Experience in a customer-facing role
- 0-2 years of experience
- Basic knowledge of customer support software (e.g., Zendesk, Freshdesk)
- Strong communication, organizational, and time management skills
- Proven troubleshooting ability.
Benefits
Comp & perks- Flexible work-from-home arrangements
- 401K Match
- Flexible vacation
- Medical/Dental/Vision
- 16 weeks of paid parental leave (US)
- Technical stipend
- Professional development programs
- Wellness programs